Team Lead - Edmonton, Canada - Government of Alberta

Government of Alberta

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Information
Job Requisition ID: 56290

Ministry:
Justice

Location:
Edmonton

Full or Part-Time:
Full-Time

Hours of Work: 36.25 hours per week

Permanent/Temporary:
Permanent

Scope:
Open Competition

Closing Date:
April 23, 2024

Classification:
Human Services Worker 6

Salary:

$2,745.72 to $3,549.01 bi-weekly ($71,663 - $92,629/year)

Follow the link to see what else we have to offer:

Role Responsibilities:

Reporting to the Manager, Assessment Services, the Team Lead will provide leadership, supervision, guidance, professional development and direct support to Family Court Counsellors and Caseflow Coordinators.

They will work within current legislation, department policy and office procedures to ensure that the department is operating efficiently and effectively, with a high degree of focus in the area of customer service.

In conjunction with the Manager the incumbent will assist with the administration of the office, completion of data collection and program development, to ensure that services are provided in an efficient, user friendly and cost-effective manner.

A primary focus of the Team Lead is to support quality of work by providing regular opportunity for the staff to reflect upon the content and process of their work, providing coaching and mentoring, and ensuring compliance with legislation, regulation, policy and procedures.

They will provide resources and structures to the work environment to allow employees to perform their jobs effectively.

A secondary focus of the Team Lead includes the provision of support to ensure continuous delivery of front line programs and services during emergent, high demand and/or low resource periods, and to promote and facilitate a collaborative approach to service delivery with other departments.

Leadership

Supervision
Provide direction and/or consultation on issues arising from service delivery concerns; work with Managers to resolve concerns.

Supervise staff and monitor work to establish high performance standards to ensure adherence to Ministerial, Divisional and Operational policies and procedures.

Team Building and Staff Development
Develop, encourage and maintain communication networks within the team. Fostering individual growth and development of all team members

Service Delivery
Liaise with and educate internal and external stakeholders regarding services provided.

Provide support to ensure the continuous delivery of front line programs and services during emergent, high demand and/or low resource periods, and promote and facilitate a collaborative approach to service delivery with other departments.

The Team Lead assists staff by ensuring impartial, plain language, accurate, timely and detailed legal information regarding family justice processes and services is available.

Administration

Develop, maintain, and interpret data collection and statistical information that is user friendly, accurate and relevant in collaboration with the Manager(s).

Role Responsibilities Continued
:

Knowledge Skills and Abilities

Understand Adverse Childhood Experiences and impact of separation on child(ren)
Demonstrate a range of accepted conflict resolution, negotiation, problemsolving and decisionmaking techniques
Utilize deescalation techniques and converse about safety planning with staff and clients
Understand the origins and consequences of workrelated stress and use coping and management skills to promote wellness
Demonstrate empathy, sensitive to confidentiality, respect and ethical behavior
Set individual performance goals, ensuring alignment with the Ministry's business plan and the divisional operational plan
Identify and implement strategies that maximize team effectiveness
Related Acts, Regulations, Rules and Practice Notes. (i.e., Protection Against Family Violence Act, Family Law Act, Divorce Act, Extra-Provincial Enforcement of Custody Orders Act, Child, Youth & Family Enhancement Act, Intake and Case flow Management Regulation, Divorce Act).

APS Competencies:

Competencies are behaviors that are essential to reach our goals in serving Albertans.

We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

AGILITY:

You can anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and effectively work in a changing environment.

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SYSTEMS THINKING:

You consistently take a holistic and long-term view of challenges and opportunities at multiple levels across related areas.
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DEVELOP NETWORKS:

You proactively build networks, connecting and building trust in relationships with different stakeholders.
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BUILD COLLABORATIVE ENVIRONMENTS:

You lead and contribute to the conditions and environments that allow people to work collaboratively and productiv