Collection Officer - Kelowna, Canada - Debt Control Agency Inc

Debt Control Agency Inc

Verified Company

Kelowna, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Debt Control Agency Inc
Full Time Position, Range $3,000.00 to $3,500.00 base monthly

Debt Control Agency Inc (DCA) is one of the most prestigious collection agencies in Canada with its Head Office in Toronto, Ontario and Branch Offices in Laval, Quebec and Kelowna, British Columbia. We have been providing full cycle of collection services from customers cure program to third party and legal program for over 18 years.

Our clients include many of Canada's largest financial institutions, utilities, and government sectors.

As we continue to grow, we are looking for enthusiastic, self-motivated, career minded individuals with third party collection experience and, or sales experience to augment our existing teams.

Due to our ongoing success and growth, we are in the process of expanding our Operations in
Kelowna, BC, and looking to recruit 3 self-motivated, career minded individuals with
third-party collection experience to augment our existing teams.

This position is on-site, and the hours of operation are:

Mondays and Tuesdays 10:00 am
8:00 pm
Wednesdays and Thursdays 8:00 am 5:00 pm
Fridays 7:30 am 2:30 pm
One Saturday a month 8:00 am 12:00 pm

Responsibilities

Contacting debtors by telephone for overdue payments and document arrangements
Negotiating payment terms and methods using critical thinking and probing questions to overcome objections
Utilizing skiptracing tools and dialer bases to locate debtors
Identify cases for special handling according to company's and client's criteria, including legal actions and asset attachment
Accurately document all communication
Compliant with all Provincial and Federal Regulatory Guidelines with respect to the collection industry, Bank's Policies, Client Specific Directives and Operational Risk Requirements

We are interested in hearing from career-minded individuals with:

Strong negotiation and customer service skills
Detailoriented, organized, and efficient working with targets and tight deadlines
Previous collection or sales experience is an asset
Excellent oral and written communication skills
Stronger than intermediate computer literacy
Competitive salaries based on industry experience
Monthly Performance Commissions and Bonuses
Group Benefit Plan

Debt Control Agency Inc. is an equal opportunity employer; however, only qualified applicants will be contacted.

Salary:
$3,000.00-$3,500.00 per month

Benefits: