F5 Load Balancer - Toronto, Canada - Q1 Technologies

Q1 Technologies

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

"

Required Skills:

Collaborate strongly with the Shift leader to manage the queue, work intake as well as delivery.
Engage in high priority incidents (P2s) or incident calls and provide support.
Engage with wider operational teams like EES/OCG and other support areas on an ongoing basis.
Ensure work being taken over is followed up promptly while providing proper handover to the next shift as well as to the Shift Leader.
Support the incident, change and problem management processes.
Manage incident queue and effectively prioritize and triage incidents based on critical devices and shared services.
Help develop team members, provide effective feedback and recognition when needed.
Help assess training needs, process gaps and improvement.

Roles and Responsibilities:

Job Description/Accountabilities An IT Operations Analyst IV within Network Operations Support Group is responsible for providing senior level support of the TD Bank Group network infrastructure.
This includes BRP capabilities, incident management and support of all components associated with these environments.
Areas of support include the LAN, MAN, WAN, RLAN, Wireless, Firewall, Load balancer and Optical solutions.

Accountabilities will include, but not limited to, following:

Manage day to day deliverables during the shift, under the overall direction of the NOC Shift Leader.
The primary accountability of this position is to ensure that all work deliverables during the shift are efficiently managed with strong delivery and prompt escalations to the Shift Lead/Manager positions as needed. Engage other teams or escalate to L2/L3 teams as necessary.
Smooth takeover of work as well as well documented and smooth hand over is part of the accountability.
Provide strong technical support while ensuring that NOC processes and procedures are followed properly by the team that they are the part of.
This includes proper use of automation, following proper remediation procedures, high quality ticket and vendor issue updates, handover documentation, etc.