One Point Patient Care/ Reimbursement Specialist - Mississauga, Canada - Greenshield Holdings

Greenshield Holdings
Greenshield Holdings
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Who We Are


Greenshield Specialty Pharmacy is a specialty pharmacy and healthcare company focused on the handling and service of injectable, infused and biologic medications.

We provide high quality service by strategically focusing on chronic autoimmune and neurological conditions, such as:
rheumatoid arthritis, gastrointestinal diseases, dermatological diseases, stroke rehabilitation, migraines, and multiple sclerosis.

An organizational dedication to program innovation and R&D has allowed GreenShield to design and deliver superior healthcare solutions over the years, which has earned them a premium reputation with patients, physicians, and medication manufacturers.

GreenShield Speciality Pharmacy truly creates a complete patient experience as it works with patients, physicians, clinics, hospitals, and nursing homes on all aspects of treatment.

We are a premier specialty pharmacy services provider, offering innovative programs, exceptional service, and superior value. For our patients, we are committed to achieving better health.

We are looking for a Full-time

_Patient Care/ Reimbursement Specialist _to join our growing specialized pharmacy operations in Mississauga, ON.


Under the direction of the Biologic Manager, the Patient Care Coordinator is responsible for managing all aspects of onboarding patients for assigned physicians in a given geographical area or hospital.

The individual will work directly with the physicians and or the office staff to provide proactive and seamless services with respect to onboarding new patients.

This role is performed both in our offices and in the field.


ROLE IN A NUTSHELL:


  • Be the single point of contact with physician(s)
  • Communicate within the pharmacy team to assist with patient care
  • Provide ongoing updates to MDs on patient status
  • Follow up with MD to insure patient status updates are shared
  • Accurate and timely patient charting in CRM
  • Proactively provides assistance to resolve client issues with regards to assigned physicians
  • Manage all patient starts from time of enrollment to start of therapy.
  • Single point of contact for patients enrolled in the support program and prescribing physician, if applicable
  • Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required.
  • Informs the patient about all program offerings for example case management support, reimbursement support, selfinjection training, prescription coordination and ongoing compliance
  • Understands the molecule(s) in full detail
  • Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory
  • Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process
  • Administers financial means tests and manages all aspects of financial assistance within the program as applicable
  • Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy; including selfinjection training
  • Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey
  • Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)
  • Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

WHAT WE ARE LOOKING FOR:


  • College Diploma or University degree is required
  • 23 years' experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e. physicians, nurses, pharmacists)
  • Experience with public (provincial and federal) and private third party drug reimbursement plans
  • 23 years' experience in a Customer Service or Call Centre setting
  • Strong Computer skills in a Windows environment using MS Office and experience using a customer relationship database is an asset
  • Demonstrated ability to work successfully within a fast paced, team based environment
  • Excellent communication skills, written and verbal, to interact effectively with patients and clients
  • Demonstrated ability to analyze and interpret information, data, and regulations.
  • Demonstrated ability to pay attention to details and make decisions using sound judgement.
  • Flexible to work longer hours, overtime as required
  • Able to work flexible hours between 8:00AM to 8:00PM

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Superior customer service skills
  • Demonstrated teamwork abilities
  • Ability to manage multiple tasks and priorities
More jobs from Greenshield Holdings
See all jobs of Greenshield Holdings