Store Manager, Mountainview Square - Kitimat, Canada - Mark's

    Mark's
    Mark's Kitimat, Canada

    3 weeks ago

    Mark's background
    Full time
    Description

    What you'll do

    Customer Service

  • Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
  • Enforces delivery of our operating model customer service standards.
  • Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

    • Operations

  • Demonstrates and follows up on execution of Mark's visual compliance standards, store maintenance and pricing standards.
  • Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.
  • Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
  • Oversees preparation for annual inventories.
  • Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
  • Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.

    • Training

  • Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one's, and performance management coaching programs.
  • Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
  • Ensure execution of the customer experience and provides resolution for all customer concerns.
  • Develops and leads recruiting and hiring strategy for store, maintains a complete team.
  • Create succession plans through continuous training and development.

    • Leadership

  • Acts as a brand ambassador by promoting brands and culture.
  • Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
  • Maintain Mark's performance management expectations including progressive discipline where necessary.
  • Follows the disciplinary process consistently and impartially.
  • Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

    • What you bring

  • Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
  • Proven ability to build and manage a daily, weekly plan for the department and store.
  • Exceptional communication skills and organizational skills
  • Superior training and mentoring skills
  • 3-5 years retail experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.

    • At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded and salary is determined based on a combination of factors including individual experience, store volume, location, and other relevant role-specific requirements. Beyond a competitive base salary of $44,000 to $66,000, you'll enjoy company benefits, bonuses, or any additional compensation.

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