Relationship Manager - Toronto, Canada - Goldmoney
Goldmoney
Toronto, Canada
Verified Company
2 weeks ago
Description
As one of our front-line Relationship Managers, you will be responsible for providing superior service and solutions to Goldmoney clients and ensuring an excellent user experience.
This role requires someone with a client-first approach that can quickly and effectively identify the root cause of client issues and bring them to resolution, while also delivering a pleasant and reassuring experience for the client. Every interaction is an opportunity to create a new success story
Successful Relationship Managers cultivate a deep expertise about how the Goldmoney platform operates - you will gain exposure to every area of business operations and expand your professional horizons, and in doing so, become equipped to exceed any client's expectations.
What We Offer
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The opportunity to be part of an international game-changing company
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Work-from-home convenience with all the necessary tools provided
Responsibilities and Duties
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Resolving client issues and answering any product-related questions that may come your way, both internally and externally
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Clarifying client complaints, determining causes of problems, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
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Identifying and escalating issues to the compliance and/or development teams as required
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Following communication procedures, guidelines and policies
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Testing new deployments and flagging issues to ensure a seamless user experience.
Qualifications and Skills
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2+ years of relevant experience:
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Excellent written and verbal communication skills:
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Interpersonal skills - the ability to make a client feel cared for and accommodated:
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Ability to prioritize and manage time effectively:
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Most critically, the ability to learn quickly, developing a deep knowledge of Goldmoney's platform and offerings
Preferred
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Proven customer service success in a commercial setting, primarily with written interactions:
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Financial technology (fintech) experience, or a passion for finance or precious metals:
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Experience working in a startup environment where problem-solving and flexibility are rewarded:
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Working knowledge of Zendesk
Job Type:
Fixed term contract
Contract length: 12 months
Salary:
$45,000.00-$52,000.00 per year
Schedule:
- Monday to Friday
