Centre Director - Winnipeg, Canada - Sylvan Learning Centres of Winnipeg

Sylvan Learning Centres of Winnipeg

Verified Company

Winnipeg, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB TITLE:
Center Director

DIVISION:
Learning Center

REPORTS TO:
Supervising Director/Franchisee

GENERAL SUMMARY

The Center Director is responsible for managing the overall customer experience, sales, and local marketing strategies of the Center to achieve performance goals and grow the Center.

The Center Director is also responsible for managing the day-to-day Center operations to ensure a consistent, quality educational experience for Sylvan customers while managing costs.

He/she ensures that policies and procedures are executed according to Sylvan standards. The Director manages and coaches Center staff and serves as the principle point of contact for the Franchisee.

ESSENTIAL JOB FUNCTIONS

Ensures timely and high quality personal customer service response to all calls and walkin inquiries; Ensures calls get answered during business hours
Manages the daytoday operation of the Center
Meets sales and expense financial targets
Monitors and tracks Center performance and fee collection; Recommends and implements interventions to improve performance
Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
Reviews all corporate communication and ensures communications flow to the Center's staff
Supports Director of Education with ensuring good instructional management
Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
Conducts school contacts to establish and maintain relationships with school personnel for partnership purposes
Ensures the professional appearance of the Center according to Sylvan standards
Ensures adherence to established Sylvan operating standards with particular attention to student safety and wellbeing

KNOWLEDGE REQUIRED

Postsecondary education in a relevant field, including Education, Business Admin., or Human Resources
A minimum of three years of teaching or tutoring experience is highly preferred
A minimum of three years of customer service experience is highly preferred
Knowledge of general office equipment such as copiers, printers, and office phones
Experience using social media (Facebook, Instagram, etc.) preferred
Familiarity with instructional technology and tablet computers required

SKILLS AND ABILITIES REQURED

Strong customer service, interpersonal, and communication skills; Outgoing peopleoriented approach preferred
Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
Proven ability to supervise, coach, and develop Center staff
Proven ability to work collaboratively in a partnership and/or team setting
Strong analytical and problem solving skills
Strong word processing, data entry, and other administrative skills
Strong organizational skills; Proven ability to manage multiple tasks and be flexible
Proven ability to communicate effectively in writing; Ability to proofread and edit copy
Ability to work a flexible schedule, including evenings and weekends
Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Salary:
From $19.30 per hour

Expected hours: 35 per week

Benefits: