IT Help Desk Technician - Mississauga, Canada - TST-CF Express

TST-CF Express
TST-CF Express
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

TST-CF Express IT Help Desk Technician
TFI International Inc.

is a North American leader in the transportation and logistics industry, operating across Canada and the United States through its subsidiaries.

The TST-CF Express LTL I.T.

department supports multiple TFI International operating divisions out of its Mississauga and Calgary locations and has an immediate opening for a Help Desk Technician in the Mississauga office.


Responsibilities:


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Install, modify, and repair computer hardware and software.
  • Install computer peripherals for users.
  • Troubleshoot and resolve basic technical and network issues.
  • Escalate complex issues to the appropriate team member.
  • Follow up with customers to ensure issue resolution and satisfaction.
  • Document all helpdesk interactions in our ticketing system.

Requirements:


  • Bachelor's degree in Computer Science, Information Technology or a related field.
  • 2+ years of experience in a helpdesk or customer service role.
  • Strong customer service and communication skills.
  • Excellent technical troubleshooting skills.
  • Experience with Microsoft Office Suite and Windows operating systems.
  • Ability to work independently and as part of a team.
  • Willingness to learn and adapt to new technologies.
  • Experience with Google Workspace and Office 365 administration a plus.
  • IBM (iSeries) exposure a plus.
  • Above average English communication skills a must.
This position comprises primarily of day and early afternoon shifts with some flexibility on hours. Periodic Saturday night shifts, along with rotational after hours on-call is also required. We offer a flexible work environment, competitive compensation and extended medical benefits. This is a dynamic environment with an opportunity for growth, and an excellent benefit package.
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Due to the nature of this role, an on-site presence is required on a rotational basis among other help desk staff. _

We thank all applicants for their interest, however only those being considered for an interview will be contacted.


Job Types:
Full-time, Permanent


Benefits:


  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Onsite parking
  • RRSP match
  • Vision care
  • Work from home

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
Hybrid remote in Mississauga, ON L4W 1G5
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