Onboard Host - Vancouver, Canada - Rocky Mountaineer

Rocky Mountaineer

Verified Company

Vancouver, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

The Onboard Host reports to the Guest Services Manager (GSM). The position is accountable for delivering service excellence to onboard guests, including meals, storytelling, and sales enabling the creation of life changing experiences

This position is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result in a significant incident affecting the health and safety of team members, guests, team members, the public, property, or the environment

Key Areas of Accountability

Deliver the onboard guest experience service.

Create a welcoming environment for our guests to feel welcomed and valued by anticipating their needs, being attentive, and providing a highquality guest experience
Resolve guestrelated concerns by listening with empathy and provide timely resolution
Initiate guest contact and nurture the relationship for the duration of the trip
Prepare and deliver the beverage, meal, and snack services per established standard operating procedures (SilverLeaf or GoldLeaf) in a positive, polished, and professional manner
Prepare coaches as required for guest service (blankets, galley set up, and cart preparation)
Clean and stock coaches, galleys, and washrooms to set standards during travel and at the end of each trip
Maintain correct inventory levels and reconcile as required during travel and at the end of each trip
Assist guest merchandise transactions as per Standard Operating Procedures (SOP)

Provide consistent and engaging storytelling to Rocky Mountaineer (RM) guests.

Provide enthusiastic, consistent, factual, and engaging storytelling to RM guests by pointing out areas of interest and pertinent information regarding the route and history of the region in alignment to the Storytelling manual

High level of awareness for the health and safety of both guests and crew.

Adhere to onboard safety protocols
Comply with railway safety standards
Report any damage or hazards to onboard management
Report any violations or hazards to onboard management

Qualifications:

Education / Certifications / Knowledge

Serving It Right (SIR) required
Fluency in English language
Proficiency in Mandarin, German, Spanish, and French considered an asset

Experience

Service delivery in a fulldining (food and beverage), luxury/finedining establishment desired
Experience with public speaking or engaging with large audiences (70+ people); theatre, acting or tourguide experience an asset

Skills:

Solid communication and interpersonal skills
Solid public speaking skills and ability to deliver storytelling to 72 guests
Solid serving and hosting skills

Attributes

Demonstrates empathy and compassion when interacting with guests
Maintains a professional and polished appearance
Energetic, motivated, hardworking and committed to delivering guest service excellence
Ability to work independently and as part of a team
Demonstrates a professional, accountable work ethic; selfmotivated

Work Environment

Ability to work consecutive long days(10+ hours)
Must be able to lift and carry up to 50 pounds
Able to travel away from home base for up to 46 days at a time
Valid form of ID for domestic travel requirements (passport, driving license etc)
Must be legally allowed to work in Canada for the duration of the operating season (April
October)