Operations Manager - Mississauga, Canada - Go Logistics Inc

Go Logistics Inc

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

GO Logistics is a leading provider of customized supply chain solutions, specializing in first mile, mid mile, and final mile logistics for e-commerce and white glove home delivery.

Our services encompass special handling, installation, warehousing, distribution, and sortation.

We are a trusted partner for clients in technology, communications, financial services, electronics, healthcare, industrial, retail, e-commerce, and furniture distribution.

Job Purpose

As an Operations Manager, you will play a crucial role in managing the safety, quality, and delivery expectations of our clients.

This includes executing established processes and procedures, addressing service concerns, and ensuring compliance with safety standards. Additionally, you will be responsible for training and coaching Logistics Coordinators and Driver Associates.

Accountabilities

On a daily basis, the Operations Manager will:
Communicate daily stand-up notes with team members to instill the importance of safety compliance and quality of service, as well as highlight delivery success stories;
Create and manage schedules of team members (direct and hired through an agency), factoring in overtime allowance and addressing absenteeism; and
Update and communicate with appropriate stakeholders regarding the status of resources and assets present at the site.
On an ongoing basis, the Operations Manager will:
Ensure implementation and follow through of the company's and client's Standard Operating Procedures, systems, tools, and devices at station;
Identify, report, and track fleet damage and the subsequent repairs to ensure vehicles are serviced and returned in safe condition, in a timely manner;
Manage delivery service concerns and driver's onroad performance to limit exposure to the company and minimize impact to the customer;
Support the dispatching efforts, resolve escalations from Logistics Coordinators in a timely manner;
Coach, train and recognize exemplary performance of team members from reviewing key performance metrics;
Attend meetings with client and relay information to stakeholders; and
Control and allocate physical and human resources accordingly to align with the organization's financial objectives, while mitigating waste.
Manage & track station level inventory
Administer investigations related to workplace injuries, accidents, damages, and discrepancies.
Monitor and track station level inventory
Report daily challenges to clients, management, and parking tickets.
Maintain professional relationships with clients and employees.

Requirements:

Minimum G class licence
Past final mile experience required
Past delivery experience
Proficient with the Microsoft Office Suite
Flexible schedule understanding the operation may require support at anytime
Excellent organizational and multitasking skills
Strong problem solving and analytical skills
Past leadership experience

Education

Bachelor's degree or College Diploma in Business, Logistics, Supply Chain or a related field preferred.
Minimum 2 years of experience in logistics or operations management, with a proven track record of success.
Proficient in the use of logistics software and tools.
Familiarity with routing tools
Able to thrive in a fastpaced and dynamic work environment.
Knowledge of safety standards and compliance regulations in the logistics industry.

Work Conditions

Ability to sit or stand for extended periods.
Frequent lifting and/or moving up to 49 pounds
Ability to drive vans and assist with loadouts.
Fast paced environment with variable process changes that require quick adaptability.

Pay:
Up to $50,000.00 per year

Benefits: