Night Auditor - Toronto, Canada - One King West Hotel & Residence

One King West Hotel & Residence

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Generates and distributes night audit reports
Demonstrates a complete understanding of auditing
Registers the days transactions and corrects all errors
Ensures all credit cards are balanced daily with our PMS
Ensures all market codes correspond to correct rates before posting room and tax
Balances all Food and Beverage outlets, verifies of all credit cards and room charges posted
Balances the market code and house count.
Respond to internal and external guests requests
Responsible for maintaining high and consistent level of Guest Services
Acknowledge guest complaints and ensure guests needs are met
Execute guest checkins, checkouts and reservations
Answer telephone calls and guest inquires
Completion of various daily reports, posting changes and managing personal float
Balance individual cashier audits, including credit card and cash transactions
Familiar with all Health & Safety, fire and emergency procedures
Complete daily task lists
Ensure interdepartmental communication and cooperation in the interest of guest satisfaction
Support other Front Office functions, such as Reservations and Lobby Services as required
Followup and communicate pertinent guest related facts to colleagues and superiors
Participation in monthly communication meetings, committees and projects as required
Understand all programs offered, including marketing and strategic partnerships with other organizations
Able to inform guests about all hotel facilities and hotel history
Maintain a high standard of personal hygiene, dress, uniform and body language
Be polite and professional in any situation where the image of the hotel is represented
Additional duties as assigned

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

Opera Cloud and Microsoft Office knowledge an asset
Previous Hotel experience required
Excellent command of the English language both oral and written
Demonstrate customer service ethic and have a friendly and outgoing disposition
Proven abilities in handling guest requests with effective resolutions
Well developed communication and organization skills with abilities to multitask in a fastpaced environment
Excellent computational and analytical abilities and keen attention to detail
Ability to work with limited supervision.
An enthusiastic, self directed, team player with high level of adaptability to rapidly changing demands

**RATE:

- $22.51/hr (Starting Rate) **HOURS: