Bilingual Account Specialist, Collections - Toronto, Canada - Flexiti

Flexiti

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Flexiti is one of Canada's fastest growing fintech lenders.

We aim to make our customers' lives more affordable and help our retail partners grow their sales by offering flexible financing options.

Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.

At Flexiti, we work hard, we love what we do, and we have some fun along the way If you are looking for an energizing and innovative work environment with great people and big ideas, we'd love to have you join us

Growth at our company:

- ~ Usama Hafeez, Call Center Recruiter

Canada_

- "I started as a Customer Service Representative for Cash Money Head Office in 2016. I was working under Internet Lending and then cross trained between Opt+ MasterCard and LendDirect. In 2017, I was promoted to LendDirect Team Lead and then shortly after in 2018, I was promoted to Supervisor for LendDirect. CURO Financial acquired Flexiti Financial in 2021 and that is when I applied, interviewed, and hired to be their Credit Supervisor"_
- ~ Asad Hussain, Flexiti Credit Supervisor

Canada_

Flexiti is on a fast growth trajectory as the result of our product's past success in retail financing and future actionable opportunities to further our growth and Vision of becoming Canada's no.1 retail financing provider.

We are seeking a Bilingual (French) Account Specialist, Collections to join the team. You will be responsible for providing exceptional service experiences to our customers.

You will manage customer concerns, settle disputes, and resolve customer discrepancies all while maintaining and deepening our relationships with customers to maintain client loyalty.

The right person will have good judgement, high emotional intelligence, and the ability to problem-solve and influence to find a mutually beneficial solution.

You will have flexibility to work from home with the expectations that you will need to attend events and training at our contact center location as needed.

Details around the remote working program at Flexiti will be shared with you as part of the recruitment process. The expected start date will be
Monday July 31, 2023.

Hours of Operations:
Monday - Thursday 8:00am to 10:30pm, Friday 8:00am to 8:00pm, Saturday 9:00am to 5:00pm EST (Rotational Shifts)

What you will be doing:

You will work with our customers to determine the appropriate repayment options.
Accurately document each call in the system according to notation guidelines and update account information.
Use effective communication skills to ensure a balance between the customers experience and Flexiti's interests in accordance with our standards and policies.
Support the achievement of assigned financial targets and KPIs results through effective problem identification and resolution of client accounts.
You will continue to maintain a high level of product and procedural knowledge in order to provide professional, courteous financial counseling to affect optimal recoveries.
Identify and/or support initiatives to enhance client's collections experience.

Why you would love to work here:

Potential bonus incentives.
Paid, bestinclass training.

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Full benefits eligibility at DAY 1, no waiting period Including employer paid health and dental coverage.

You have the opportunity to be a part of an award winning, fast growing company.
Our innovative culture promotes ongoing learning opportunities with training and mentorship.
A new and vibrant office environment.
Competitive compensation package commensurate to experience plus benefits.
We provide all the computer equipment for you to perform your job.

What you should have:

You have at least 6 months of call centre experience, preferably in a collection's environment.
An understanding of credit cards and how billing cycles work.
Excellent oral and written communication skills. Must be bilingual
French.
You have a knack for managing customer concerns, settling disputes, and resolving customer discrepancies and creating deep relationships to help avoid future issues.
You can work in a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet).
Ability to hardwire (Ethernet) your company provided equipment directly to your home router.
You must be able to work fulltime based on their assigned shift, including having the flexibility and willingness to work rotational shifts based on business needs and special circumstances.
Strong knowledge of PCs, and proficiency in MS Word, Excel, and Outlook are an asset.
Flexibility to work in a fastpaced, changing environment with tight deadlines.
Must be able to meet the minimum workfromhome requirements, including hispeed internet in your home (min. 50 Mbps download & 10 Mbps