Customer Marketing Coordinator - Vancouver, Canada - Fresh Prep Foods Inc

Fresh Prep Foods Inc

Verified Company

Vancouver, Canada

2 days ago

Posted by:

Sophia Lee

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Description

Who We Are:

Meet Fresh Prep — Canada's most convenient and sustainable meal kit delivery service.

As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging.

We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.

In the past few years, we have collected many awards and recognition for our continued pursuit in being a leader in both customer and employee satisfaction.

Some awards include The Georgia Straight's Golden Plates, 23rd and 24th Annual Best of Vancouver award for Best Meal Kit Service, BC's Top Employers 2024, Top SME 2023, and Climate Smart.

Fresh Prep also placed on The Globe and Mail's prestigious 2023 Canada's Top Growing Companies list.

Who You Are:

Positive Attitude. You approach work in a cheery and optimistic way.
Reliable & Dependable. You like to see a job well done and will ensure that things are done the "right" way. You show up for all scheduled shifts on time and ready to work.
Self Starter. You are comfortable owning a task from start to finish and you take the initiative to make continuous process improvements. You observe strict deadlines and hold yourself accountable for your deliverables.
Collaborative Team Player. You are motivated by collaborative team task achievement and driving a results-oriented culture.

What You'll Be Doing:

Coordinate and execute seasonal customer marketing campaigns, including referral campaigns and gift card sale campaigns
Customer Journey Mapping:

Collaborate with colleagues to determine the best experience for customers, then collaborate with colleagues in other departments to bring these maps to life

Loyalty Program Management:

Oversee campaigns and promotions within our loyalty program and report on the results.- Placing messages within the Fresh Prep customer website to inform customers of product offers, product changes, and important alerts.

- Segmentation: Ensure the right message goes to the right person at the right time

What We Are Looking For:

Inquisitive nature, eagerness to understand systems, and ability to troubleshoot problems. 13 years of experience in a marketing, project management, or administrative role.
Diploma in business administration, marketing, project management, or related field.
Proficient with Google Suite or Microsoft Office tools.
Experience with Asana or other project management tools.
Experience with Active Campaign, Mailchimp, Hubspot, Intercom, Braze, or other CRM or automation tools.

What You Can Expect- $55, $65, An inclusive, fun workplace filled with fantastic colleagues. We're a certified B-Corporation and our team is passionate about making a positive difference (and also about food)- Hybrid work model, work from home and from our HQ located in beautiful East Vancouver- Comprehensive health benefits (including medical, dental, vision and life-insurance) after 90 days of successful employment.- Food Perks