Service Delivery Manager - Toronto, Canada - ThinkOn

ThinkOn

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The
Service Delivery Manager will lead and be responsible for overseeing and improving the supply chain operations of ThinkOn IT equipment sourcing.

The role will support the Engineer, Operations and Product team in all areas of procurement related to Infrastructure. This role will source, analyze, and report all supply chain data, track costs and logistics, and evaluate supplier performance.

The role will be responsible for preparing industry forecasts, ThinkOn capacity forecasts and predicting changes to market trends that align with ThinkOn's vision.

The analyst must be capable of leading and coordinating a team of internal and external resources.

The role must be able to evaluate and optimize ThinkOn's current supplier performance, cost, and logistics, analyze cost structures and study competitor behaviour.

The position will build and own the ThinkOn Vendor Management program.

The role will ensure new Designs, updates, and changes made in the Architecture team are delivered to the right stakeholders with high-level service and details.

You Will:

Build relationships with vendor sales/technical teams
Build out vendor relationships with key technical folks to ensure weekly/biweekly cadence reviews
Identify opportunities to enhance productivity, effectiveness, and operational efficiency
Resolve daytoday supply chain issues and promote operational consistency.
Evaluate procurement metrics by measuring supplier and vendor performance.
Identify project scopes, schedules, and costs.
Establish effective communication channels with the internal team, customers, vendors, suppliers, and shipping companies.
Establish risk management plans relating to procurement, logistics and staffing.
Project industry trends to implement appropriate responses and contingency measures, aligning with ThinkOn visions.
Conduct quarterly business reviews with suppliers and vendors
Build and manage supplier price books and cost structures.
Report on competitive intelligence, as well as market and consumer trends.
Ensuring compliance on imports, export, and shipment across multiple Data centers and countries.
Ensure and study sales records and inventory levels of current Infrastructure resources, as well as keep up to date with the changes that may affect the supply and demand for products and equipment.
Identify internal ThinkOn Team issues and needs by maintaining an excellent relationship with endusers and stakeholders
Maintain highperformance levels for servicerelated processes and implement improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Analyzing thirdparty as well as internal processes and creating strategies for service delivery optimization
Recommend methods of improvement and see that actions are implemented on time for service delivery upgrades
Provide accurate and regular reports to the management on the performance of the service delivery
Lead personnel management, including staff recruitment, performance assessment, training, and mentoring
Build strong relationships with teams and stakeholders to enable effective dialogue exchange between the department

You Have:

Infrastructure knowledge network, storage, and compute vendors and equipment
Experience in dealing with thirdparty provided services
Technical knowledge of Storage SANs (Hitachi, HPE, Dell, Pure, Lenovo)
Software (VMware, Veeam, Commvault, Dell ECS, etc.)
Experience in strategic sourcing analysis
Advanced supply chain, procurement, logistics, and Datacenter management knowledge.
Proficiency in mitigating risks by predicting future industry trends
Indepth knowledge of market and consumer trends that might impact supply chains and associated costs.
Exceptional negotiation skills
Extensive knowledge of import, export, and shipping regulation. (Global Logistics)
Ability to lead vendorrelated conversations
Ability to effectively prioritize work
Excellent analytical and problemsolving skills
Effectively communicate with all parties involved in the conversations and project handoff conversations
Analyze and improve supply chain operations
Ability to lead projects, and project teams, rectifying reliability issues and monitoring progress
Mastery of ITIL (Information Technology Infrastructure Library) principles