Manager, Academic and Administrative Operations - Ontario, Canada - York University

Description

Purpose:

YSpace is York's pan-university entrepreneurship and innovation hub supporting startups and entrepreneurs from a variety of sectors and communities.

Its programming spans across scaling innovative technologies through customer and investor capital to scaling agri-food businesses into mass retail to diversity-focused initiatives like ELLA for women-led businesses and Black Entrepreneurship Alliance (BEA) for Black-led businesses.

YSpace is also home to two physical hubs in the City of Markham and the Town of Georgina. The YSpace portfolio continues to expand as the unit endeavours to support more startups in more diverse industries.

The Manager, Academic and Administrative Operations role is accountable for the effective, professional, and responsive implementation of client centered services and operations management support to assigned areas across the Faculty/Division.

The role works in partnership with diverse groups of academic and administrative leaders to determine operational priorities, manages the day-to-day activities of administrative and/or technical staff, and ensures alignment to the vision, mission, values, and strategic direction of the University.

The role implements project initiatives, manages change, drives operational excellence and continuous improvements, and provides superior customer support to academic and administrative leaders.

The role fosters an environment of trust, support, and accountability, while modelling respect for employees, champions a culture of service excellence with a focus on achieving the University Academic Priorities, and further supports sustainability, equity, diversity, and inclusion at York University.

Education:

Bachelor's Degree in a relevant discipline, such as business, finance, or human resources management.

Experience:

3 years management experience in a unionized environment.

Experience leading multiple diverse teams in an environment of continuous change and participation in process improvements, project and change management initiatives.

Skills:

Knowledge
High level understanding of functional operations processes in large organizations.

Knowledge of collective agreements, including the Employment Standards Act, Ontario Human Rights Code, Occupational Health & Safety Act, Accessibility for Ontarians with Disabilities Act, and Ontario's Freedom of Information and Protection of Privacy Act.

Understanding of academic and research processes, priorities, and service excellence principles.
Knowledge of organizational governance structures, department operations, and undergraduate/graduate program structures.
Knowledge of financial management, procurement, workforce planning and budgeting.
Understanding of process improvement, project management principles, and change management methodologies and tools.
Awareness of priorities and political trends in higher education, along with knowledge of the innovation and entrepreneurship ecosystem.

Skills
Effective leadership skills, ability to lead, influence, motivate teams, foster innovation and effectively manage teams.

Ability to develop integrity and handle confidential, politically sensitive issues, and difficult situations in a tactful and diplomatic manner.

Effective communication skills, with the ability to communicate effectively across varied partner audiences.

Ability to work autonomously in a fast-paced, multi-departmental environment, effectively define priorities, meet deadlines, and follow thorough on commitments.

Effective analytical, problem-solving, and conflict resolution skills.
Ability to work with productivity software, Microsoft preferred, including word processing, spreadsheets, database, presentation, and workflow applications.
Ability to create, document and improve policies, processes, and SOPs.