IT Support Assistant - Toronto, Canada - Tjene Corp

Description

Tjene ((v.) [
tuh-jean]** meaning "to serve" in Norwegian) practices consulting and advisory services in Canada, U.S., and Europe with headquarters in Toronto, Ontario. Tjene is a dynamic and innovative business at the forefront of providing cutting-edge solutions in Corporate Real Estate, Business Intelligence, and Data Management for fortune 500 companies. Our commitment to excellence and forward-thinking strategies has positioned us as a leader in the market.

As we continue to grow and expand our operations, we are seeking a highly organized and proactive IT Support Assistant to join our Operations team.

The IT Support Assistant is responsible for performing a variety of information technology support related duties such as monitoring, coordinating and assisting others in the operation of computer hardware, software and utilizing diagnostic methods to maintain the systems.

This is a part time (~10-25hrs/ week) hybrid role.


Responsibilities:

• Provide assistance in the use of employees' computer hardware, software, and specialized mainframe technology.
• Set up and configure desktop computers, peripherals and accounts whilst analyzing internal and external security needs.
• Install software and repair hardware and peripherals.
• Test programs: troubleshoot, diagnose hardware vs software problems.
• Implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
• Maintain systems, servers, databases, and web page and administer user accounts.
• Design and produce basic report and transfer computer files between platforms.
• Document and maintain processes for security testing and training.

Must have:

• One or more years of related experience with computers, Microsoft administration, wireless network, and softwaredefined networks.
• Experience with deployment of security on a variety of platforms
• Ability to learn new software and technologies quickly.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• Ability to research and provide analysis of maintenance and security.
• An understanding of operation systems, infrastructure security components and best practices.
• A working style that is rooted in ownership, passion, teamwork, innovation, and collaboration.

Nice to Have:

• Experience with deployment of Mobile Device Management on a variety of platforms.
• Experience with Azure and AWS.
• Database knowledge, particularly in Oracle and SQL.
• Expertise in database backups.
• Familiarity with network structure and network security.
• Experience with cybersecurity policies and testing procedures.
• Experience in managing security updates and patches.
• Knowledge of phishing prevention measures.
• Working knowledge of Linux.
• Understanding of Kubernetes, Docker, and OpenShift.