Customer Service Adviser Assistant - Strathroy, Canada - Action Trailers

Action Trailers
Action Trailers
Verified Company
Strathroy, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Action Trailers is currently seeking an experienced full time Service Advisor assistant to join our team. Action Trailers is a family owned business that's been serving Southern Ontario and beyond for nearly 20 years.

We would prefer someone currently in the automotive/trailer industry, but preference will be given to someone with the right attitude that possesses the requirements below.


Service Advisor
The service advisor is the primary point of contact with customers and is responsible for providing administrative and customer service support while maintaining a courteous and respectful attitude in all:

Job Duties

  • Responsible for the work order flow, from opening to closing the repair orders.
  • Communicate with customers to provide work progress updates and follow up.
  • Schedule service trucks and trailers to ensure they're following the OEM maintenance schedule.
  • Address customer concerns and inquiries in a timely, courteous and professional manner.
  • Report to Service Manager/Sr. Service Advisor with all ongoing service department activity.
  • Liaise with 3rd party repair facilities for occasional warranty related concerns.
  • All other tasks requested or required by Service Management team.

Requirements:


  • 1+ year in Customer Service/advisor/coordinator, automotive or trailer repair experience an asset.
  • Minimum Grade 12 education is required.
  • CRM/DMS experience an asset.
  • Ability to work independently, and in a diverse team.
  • Able to effectively communicate both verbally and written.
  • Able to work well under pressure with a strong attention to detail.
  • Able to deal with people sensitively, tactfully, diplomatically and professionally.
Our Service Department hours of operation are Monday - Friday; 9am - 6pm.


After reviewing your own set of skills you think you're the right person for our team, we'd be happy to meet with you.


This role has a starting wage of $19 per hour, there is an out of the box benefit package available after 3 months, as well as 10 company days off each year.


Salary:
$19.00-$21.00 per hour


Benefits:


  • Dental care
  • Extended health care
  • Onsite parking
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Ability to commute/relocate:

  • Strathroy, ON: reliably commute or plan to relocate before starting work (required)

Education:


  • Secondary School (preferred)

Experience:


  • Customer service: 1 year (preferred)

Work Location:
In person
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