Resident Manager - Vancouver, Canada - Warrington PCI Management

Warrington PCI Management

Verified Company

Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Warrington PCI Management is the largest commercial property managers in BC.

The company manages approximately 18 million sq ft of retail, office, industrial, multi-family and marine properties throughout the Lower Mainland.

Please note this position is a live-in position, the RM will be expected to reside and live at the residential building along Hastings Street, Vancouver.

Note this role is to start in either late Q3, early Q4. We are seeking an energetic, person-centric individual who has excellent customer service skills with hands-on abilities.

Primary Purpose

The primary purpose of the Resident Manager (RM) is to provide excellent and responsive service to our tenants and to manage on-site maintenance and improvements.

The RM is the first point of contact for tenant requests and is expected to ensure the safety and wellbeing of the tenants of the building and to keep the building maintained to a high standard.

Please note this position is a live-in position, the RM will be expected to reside and live at the residential building along Hastings Street, Vancouver.

Note this role is to start in either late Q3, early Q4. We are seeking an energetic, person-centric individual who has excellent customer service skills with hands-on abilities.

Specific Responsibilities

The RM will at various time be responsible for the following as well as other related duties as assigned to support the business objectives and purpose of the Company:
Daily Tasks

Accurate Collection of Rent (by cheque only, all cash transactions to be at Head Office only)
Deliver cheques to head office daily (RM are not allowed to keep uncashed cheques over 2 days)
Deliver late rent notices, eviction notices, and any other notice required by Head Office
Complete any paperwork necessary
Check building exterior and interior, minimum twice a day
Ensure all doors and elevators are working properly
Inspect all utility and storage rooms, clean as appropriate, ensure heaters are on or off depending on the season.
Maintain all files, office area, and machinery (telephone, fax, etc.)
Travel to required businesses for purchase of supplies, parts, tools, etc
Carry a cell phone at all times
Respond to tenant inquiries and provide excellent customer service
Manage the rental process for all tenants including all required paperwork for the rental of suites, permission of pets (if allowed), rental of parking and/or storage lockers
Work with others as designated by Head Office who will help maintain the Building
Complete movein and moveout condition reports
Coordinate building and suite maintenance
Advertise, set appointments and provide tours on vacant suites to achieve 100% occupancy
Ensure the building's common areas and vacant suites are kept in a high standard and peak operating condition through:
Cleaning & vacuuming common areas
Clean and vacuum
Minor maintenance
Minor touch up painting
Clean vacant apartments
Weed flowerbeds and other landscaping
Shovel and salt sidewalks as needed
Keep grounds attractive and clean
Coordinate with trades to provide access and repair

Weekly Tasks

Spot clean as necessary
Sweep all secondary floor services
Vacuum hallways and lobby
Damp wipe all glass areas, mailboxes, elevator walls and panel, enterphone panel
Mop all floor surfaces as necessary
Keep parkade swept and clean, request tenants to clean up vehicle fluid/oil drops and inform the PM
Check roof and all other areas for cleanliness
Inspect building exterior for possible problems and make arrangements for appropriate repair or quotation

Monthly Tasks

Complete any paperwork necessary
Prepare monthly reports by the 5th of each month to Head Office
Dust all light fixtures, exit signs, door frames & closures, nooks and crannies
Issue polite notices to tenants regarding junk in parking stalls and "bikes on balconies"
Perform monthly fire alarm testing and record in log book, check log books are up to date where applicable

Yearly Tasks

Visit all suites and maintain a record of required work and condition
Ensure all annual building maintenance is done, such as the annual fire test

Winter Season Tasks

Ensure fire sprinkler system is winterized in the fall
Maintain daily log of date, temperature, conditions and any work done
Salt, shovel walks, steps, driveways, city sidewalk as required on a daily basis (depending on building, may have help from a contractor but in emergency situation when contractor does not arrive in a timely manner assist to clear temporary path to entrances and sidewalks)
Ensure underground irrigation is turned off and residential water blown out

Other Duties as Required

Act as Warrington PCI Management's representative in meetings, community events, and tours of the building
Create and maintain an inventory list
Maintain good relationships with contractors and meet them as required
Maintain good relationships with tenants and resp