Tech Support Agent - St. Catharines

Only for registered members St. Catharines, Canada

1 week ago

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+ Job summary: Tech Support Agents must be able to identify issues, provide accurate technical assistance and guidance, and follow up on each Case until it is successfully resolved.
+ Qualifications: High School Graduate (bachelor's degree or higher preferred), Automotive Service Excellence Certifications (ASE) within the primary call taking area (All areas preferred), Automotive repair experience of at least 3 years , Electrification, BEV, PHEV Hybrid experience 1-3 years
+ Responsibilities: Answer Inbound Calls and Tickets for technical assistance , create Cases documenting the contact in client and provide diagnostic direction to the Dealer Technicians , respond to Cases , create Cases documenting the contact in Client and provide diagnostic direction to th
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