Digital Relationship Manager - Winnipeg, Canada - Shared Health

Shared Health

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 344123

Position Number:
, , , ,

Posting End Date:
September 26, 2023

Site:
Shared Health

Work Location:
Various locations across Manitoba

Department / Unit:
Digital Process Management 1

Job Stream:
Non-Clinical

Union:
Exempt

Anticipated Start Date:

ASAP

FTE: 1.00

Anticipated Shift:
Days

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Shared Health leads the planning and coordinates the integration of patient
- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview:

Various locations across Manitoba

Are you experienced in developing and managing relationships with customer organizations to deliver and enhance digital systems, services, and technology solutions in a shared services environment? Shared Health ) has an opportunity for up to five Digital Relationship Managers to work at and with the following Service Delivery Organizations (SDOs) and their partner organizations within the Manitoba health system:

CancerCare Manitoba (CCMB)
Interlake Eastern Regional Health Authority (IERHA)
Northern Health Region (NHR)
Prairie Mountain Health (PMH)
Shared Health

Southern Health

Santé Sud (SH-SS)
Winnipeg Regional Health Authority (WRHA)

The Digital Relationship Manager will act as Digital Shared Services main point of contact and strategic partner for the customer to help ensure an understanding of the SDO's environment and needs, as well as allowing the SDOs to work more closely and collaboratively with DSS as trusted partners to achieve better health outcomes for the citizens of Manitoba.

The position will be located within an SDO's catchment area.

The work requires regular visits to client sites throughout Manitoba and a flexible approach to working from home and in the office to meet client expectations and deliver on or exceed customer service commitments.

Experience:

Experience working as a business relationship manager, solution/business or data analyst, with project management approaches and methodologies, with IT Service Management (ITSM), clinical systems, and/or Enterprise Resource Planning (ERP) systems are assets

Education (Degree/Diploma/Certificate):

A postsecondary degree in a relevant business, technology, or health related field from an accredited education institution. An equivalent combination of education and experience may be considered
Project Management certifications (e.g. PMP or equivalent) and IT Services Management Certifications would be an asset (e.g.

ITIL 4:
Foundation, and/or Direct, Plan and Improve and/or Digital and IT Strategy) would be assets

Qualifications and Skills:

Collaborating with senior leaders across the Manitoba health system
Developing and managing business relationships with customers in a Digital/Healthcare environment
Maintaining and improving on customer service/experience leveraging customer feedback and Key Performance Indicator (KPI) reporting
Expertly navigating customer escalations
Participating and facilitating strategic planning activites

The LEADS Framework (cchl-) adopted by the provincial health system in Manitoba and the Skills for Success - framework illustrate the capabilities and skills required in this position.

Physical Requirements:

Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg
Interruptions to respond to questions from executives, and partner organizations are common; dedicated and focused time for planning and concentration can be scheduled Must have a valid Manitoba driver's license and use of a personal motor vehicle for regular travel within the province; must be available inperson at assigned SDO site(s) the majority of the time (preference will be given to those living in/prepare to live in the SDOs region)Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.