IT Support Technician -contract - Kitchener, Canada - Reception House

Reception House

Verified Company

Kitchener, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Organization overview:
Reception House Waterloo Region is a non-profit organization that provides settlement services to refugees in Waterloo Region. We are looking for a motivated, well-organized, and experienced IT Technician to support our team's IT needs.

Role overview:

The IT Support Technician works with the IT team to support our staff team and to manage our database systems.

Responsibilities Include:

Provide enduser support to our staff team through our help desk ticketing system
Freshdesk
Support installation of new hardware and software, for both staff and clients
Support digital literacy activities for both staff and clients including but not limited to, developing documentation, providing training sessions, and identifying resources
Develop onboarding and offboarding procedures and documentation for all ITrelated matters in collaboration with the IT team and other RH staff
Responsible for data management (implement/maintain databases and data analytics systems/environments)
Design and manage data flows and automation to increase efficiency, enhance workflow, and improve staff work experience
Provide support in developing within the Microsoft 365 platform
Ensure security and privacy of networks and computer systems
Other duties as assigned

Skill Requirements

Working knowledge of operating systems, networking, hardware and BI platforms
Creative problemsolving skills and critical thinking
Good organization, time management and prioritization
Effective communication skills, including speaking, writing and active listening
Ability to meet deadlines and manage multiple tasks in a fastpaced environment
Capacity to provide handson training to adults in the use of technology across various digital literacy levels in a clear and concise manner

Experience & Education Requirements

Advanced Diploma or bachelor's degree in Information Technology, Computer Science, Computer Programming, Computer Engineering or related field required
Microsoft certifications is an asset
Knowledge of Javascript, and/or Power BI (M, DAX, Python) an asset
Knowledge of Google Workspace and Google Cloud environments is an asset
12 years of experience in a similar role
Consistently able to demonstrate maturity under pressure, strong time management skills and able to perform effectively in a busy environment