Service Co-ordinator/customer Service - Peterborough, Canada - Holiday Ford Lincoln

Holiday Ford Lincoln

Verified Company

Peterborough, Canada

4 hours ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Holiday Ford Lincoln is searching for an individual who offers exceptional customer service to join our team as a Service Co-ordinator/Customer Service.

Responsibilities include:

Accepting incoming Ford appointment calls and scheduling appointments accordingly.
Following up on Ford recalls.
Scheduling follow up appointments for the technicians (ie. When parts arrive)
Outbound appointment reminder calls.
Confirming online appointment bookings.
Customer database management.
Cashiering parts and service customers.
FordPass Rewards database management

Qualifications:

You should be a customer service superstar.
Excellent phone etiquette
A firm understanding of Microsoft programs including Excel, Outlook and Word.
Ability to work with mínimal supervision and to effectively prioritize and adapt in a fastpaced environment.
Familiar money handling practices such as processing credit cards and maintaining a balanced till.

Benefits: