Technical Support Analyst - Unionville, Canada - Jonas Construction

Jonas Construction

Verified Company

Unionville, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Technical Software Support Analyst

Jonas Software - Construction Division

The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment.

Due to recent growth we are seeking an ambitious Commerce graduate who will learn both our business as well as our clients' businesses by starting out as a Technical Support Analyst for our Software Support Team in the Construction Division.

For the right person, this will be the jumping off point for a promising career.

JOB RESPONSIBILITIES
Report to the Team Lead for daily direction and the Support Manager for administration:

Use listening and problem solving skills to troubleshoot client issues
networking/hardware issues, data integrity issues, permissions, performance issues, procedural processes etc. in a timely manner
Utilize time management skills to effectively and efficiently resolve multiple client issues
Serve as Tier two, escalation point between Clients and Jonas
Write/execute data utility programs, SQL scripts to correct various issues
Trace software, run SQL queries, review system logs to determine root causes of issues
Keep clients informed of progression with issues and provide follow up as necessary
Use quality decision making skills in a timely matter, sometimes with incomplete information and under tight deadlines and pressure
Collaborate with other departments or offices as necessary to expedite resolutions
Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
Promote and maintain a high quality, professional, serviceoriented company image among clients
Be keen on selfdevelopment, keeping up to date on all the changes and enhancements
Assist with testing of the Construction product

JOB QUALIFICATIONS:

Customer service experience preferably in the software industry an asset
Knowledge and experience with SQL, Advanced Excel, Database Structure
Proven ability to work in a fastpaced environment and meet deadlines
Proven ability to problem solve and teach others
Excellent organizational, time management and customer service skills
Excellent command of the English language (spoken and written)

Business Unit
Jonas Construction

Scheduled Hours:

37.5

Number of Openings Available:

1

Worker Type:

Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries.

Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.

Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.

Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.

Jonas123

Job Types:
Full-time, Permanent

Pay:
$50,000.00-$55,000.00 per year

Benefits: