Team Lead, Digital Service Management - Toronto, Canada - CBI Health

CBI Health

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Team Lead, Digital Service Management

CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do.

Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us:
heart, respect, reliability, teamwork and innovation.

Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country.

Join CBI Health and find where your better begins.

About this opportunity

Reporting to the Manager, Digital Service Management, the Digital Service Management (DSM) Team Lead is an exciting leadership role, primarily focused on effective execution of the day-to-day operations of CBI Health's service management practice and platform (ServiceNow), with plenty of opportunity to co-lead our Agile practice and build new processes and technology.

More than just IT service management, digital service management realizes the strengths of the practice throughout the digital enterprise (including all corporate functions and lines of business).

This key member of the team should expect to provide guidance and leadership to more junior team members; implement and improve Systems Development Lifecycle (SDLC) and IT Infrastructure Library (ITIL) processes; design, develop, and deliver new ITSM-based technology; plan and manage projects and agile delivery.

Take an inside look at what you'll do each day

Administer our service management platform and supporting technologies (including software license management and optimization)
Patch, update, and maintain service management products
Optimize internal tools and their use
Lead and participate in hybrid SDLC practices including project management, sprint planning and coordination, design, development, implementation, quality assurance, and reporting
Discover opportunities for continuous improvement of service management platform, products, tools, and processes
Research industry standard and emerging technology and processes to drive optimization and impact of CBI Health service management platforms and services
Discover opportunities for continuous improvement of service management platform, Train and educate CBI Health team members on ITSM processes and methodologies to ensure all practitioners understand and adhere to enterprise process

What you need to be successful

5+ years of Level 2 IT support or equivalent educational/professional experience
Agile or project management experience
ITSM platform experience (ServiceNow preferred)
ServiceNow Certified Administrator
EMR and/or Healthcare knowledge considered an asset
Project management certifications: PMP, Scrum, or agile certifications
ITIL Foundations certification (v3 or v4)

What CBI Health offers you

Continuous learning and skills development, including management opportunities
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
Flexible hours, which allow worklife balance and focus on quality of life

About Us
For millions of Canadians, CBI Health is where better begins.

We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals.

With 250+ locations and supporting more than 800 communities, people are at the heart of what we do.

Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better.

Learn more at

CBI Health is proud to be recognized by Deloitte as one of
Canada's Best Managed Companies for the 15th year in a row.

A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.