Customer Success and Sales Support Representative - Toronto - Mevotech

    Mevotech
    Mevotech Toronto

    4 days ago

    Description

    Overview


    Join Our Team at Mevotech Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking a Customer Success and Sales Support Representative to join our dynamic team.

    About Us

    Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we are dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada's Best Managed Companies.

    Position Overview


    The Customer Success & Sales Support Representative is responsible for managing routine inquiries and transactions related to customer accounts. This role involves frontline customer interaction, providing exceptional support to ensure a seamless client experience. The Customer Success & Sales Support Representative will handle administrative tasks, address client needs, and resolve basic issues efficiently, all while maintaining strong relationships with clients. Through effective communication and timely resolution, the role plays a key role in ensuring customer satisfaction and supporting the overall success of the customer journey.

    What you will be working on

    • Address and resolve client issues promptly, ensuring effective solutions and a positive client experience.
    • Process client inquiries efficiently, providing accurate information and guidance to resolve concerns and meet customer needs.
    • Collaborate with the supply chain team and operations teams to obtain accurate ETAs for backordered or special-order products.
    • Investigate and resolve significant shipping discrepancies, working with carriers and operations teams to address freight damages.
    • Build and maintain strong client relationships through regular, proactive communication.
    • Provide exceptional, friendly customer service in a courteous and professional manner via phone.
    • Process customer inquiries and complaints of varying complexity, ensuring timely and effective resolution.
    • Offer accurate information on stock availability, product pricing, and other customer-related inquiries.
    • Process customer orders with attention to detail, ensuring accurate account and shipping information.
    • Process Return Merchandise Authorizations (RMAs) and coordinate pickup arrangements.
    • Process warranty and labour requests, collaborating with internal teams to ensure smooth service delivery.
    • Investigate and resolve discrepancies in customer orders, working with Inventory and Finance teams to determine root causes and implement solutions.

    What are we looking for

    • 1-3 years of experience in account management or a customer service role, with a track record of success in client relationship management.
    • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
    • Strong problem-solving and negotiation abilities, with a focus on delivering exceptional customer experiences.
    • Proficiency in Microsoft Office suite, ERP software, and other relevant tools.
    • Detail-oriented with strong organizational and time management skills.
    • Ability to work independently and collaboratively in a dynamic, fast-paced environment.
    • Asset: Bilingual

    Working Conditions

    • Hybrid work environment: 4 days onsite
    • Flexible scheduling required
    • Standard office setting

    Accessibility Accommodations


    Mevotech provides accessibility accommodations during the recruitment process. If you require accommodations, please let us know, and we'll work with you to meet your needs.

    Take the next step in your career journey and join us at Mevotech


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