- Support and utilize MNP's accounting technologies to enable primarily French speaking team members
- Provide assistance to internal users on various applications for working papers, bookkeeping (desktop and cloud products), tax preparation, and in house custom templates for financial statements
- Assess requests and determine root cause of issues
- Understand functionality from a user perspective of accounting products used for preparation of files and client deliverables
- Develop an understanding of all components of MNP's CaseWare templates
- Identify and trouble shoot application problems leveraging your accounting and technology knowledge and communicate those to the development team
- Escalate enquires in a timely manner to the development team for fixes, or to internal subject matter experts for issues requiring clarification
- Contact third party vendors when appropriate to request more assistance or report issues with functionality
- Document resolutions and workarounds in the knowledge base
- Build trust with internal users by regularly demonstrating a high level of expertise and professionalism
- Develop a thorough understanding of MNP's services, businesses, and industry
- Contribute to the development of new ideas and approaches to improve work processes
- Post secondary education in accounting or at least 2 years of experience in a full cycle accounting role
- Fluent in French and English (oral and written) with excellent communication skills
- Experience using accounting software such as QuickBooks, Sage, Xero, AgExpert, CaseWare or CaseView
- Experience working in public accounting is considered an asset
- A passion for technology and desire to provide superior customer service
Application Support Specialist - Hawkesbury, Canada - MNP
Description
Job Details
Description
This bilingual opportunity is also available on MNP's Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you.
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.
Make an impact with our Technology - Operations team as an Application Support Specialist. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you'll support, utilize and maintain MNP's technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.
Responsibilities
Skills and Experience