Service Coordinator - Edmonton, Canada - Done Rite Fire Protection Inc

Description

Service Scheduler:

The Service Scheduler is an important position. This full-time position is the first point of contact for our valued customers. The Service Coordinator will ensure consistent customer service.


Responsibilities:

• Monitoring and organizing workflow for the field staff to ensure completion of assigned obligations within established criteria
• Creating work orders for quoted jobs, (and communicating work order scheduling and PO#'s for reference)
• Maintenance & Submission of Building Reports to Various Customer(s), Portals & AHJ.
• Coordinate quoted jobs
• Updating and maintaining the schedule & dispatch board(s) and Scheduling technicians accurately and efficiently
• Committing to the company's health and safety culture
• Contribution to complete file administration as needed for the company's activities
• Initiating regular follow up with clients regarding proposals and to ensure satisfaction with service levels and progression of work
• Preparing files for auditing as well as changing any file problems, and updating customer billing notes as required
• Job journaling between work orders to correct errors when required
• Acquiring work orders for billing and filing any timesheets or other applicable paperwork as required
• Receiving and logging incoming client service concerns
• Ensuring that client issues are resolved expediently within the specified period

Experience & Qualifications:

years' experience in a similar position

• Experience working with Building Reports Canada & Service Fusion would be considered an asset
• A selfstarter, with emphasis in a teamoriented environment
• Written and verbal communication skills
• Flexibility
• Organizational skills
• Active listening and being open to making accommodations
• Organization and logistics
• Attention to detail
• Problemsolving and multitasking
• Intermediate level in Microsoft Excel, Word, and other Office products
• Experience analyzing and resolving customer service and client issues
• Experience working in a fastpaced environment, as well as a high degree of prioritizing and multitasking skills

Salary:
$20.00-$26.00 per hour


Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Experience:

• Front desk: 2 years (required)
• Administrative experience: 2 years (required)

Work Location:
In person