Driver Services Representative - Mississauga, Canada - Bison Transport

Bison Transport

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We're elevating the Professional Driver experience like never before. Our award-winning culture and unparalleled commitment to safety, teamwork and flexibility puts us in a lane of our own.

As a Driver Services Representative you will be responsible for sharing this brand promise through your interactions with each of our Drivers and affiliated Owner-Operators.

In our fast-paced environment, you will provide Bison's Drivers and affiliated Owner-Operators with the highest standard of support.

Whether it be providing a first-class experience to our current Drivers and affiliated Owner-Operators as you handle a variety of inquiries in a professional and efficient manner, providing administrative support for the department, or working on a variety of special projects, the Driver Services Representative is a dynamic and rewarding opportunity to join our team.

Who we're looking for:

A motivated individual, with a positive attitude who takes pride in their team's performance
Strong sense of urgency and drive for exceptional results
Demonstrated experience and success in fast paced administrative environment
Passion for providing excellent customer/driver service
Proven organizational, multitasking and time management skills to effectively manage multiple projects and tasks
Demonstrated experience working with legal documents requiring a strong attention to detail
Excellent interpersonal and communication skills
Demonstrated growth and progression in previous roles
A reputation for showing initiative and making effective decisions while being approachable
A great collaborator with staff inside & outside your department
Proven ability in reframing challenges into opportunities for improvement

Responsibilities:

Acting as the first point of contact for our Drivers and Owner-Operators providing an optimal level of service through each interaction
Maintaining accurate and current driver files by uploading cards, tests, certifications, driver documents, etc. in Driver's personnel record
Creating Pay Scales, Conditions of Employment, Owner-Operator Contracts and unpaid leave letters
Issuing property to Drivers and ensuring all relevant personnel information is current and up to date.
Will manage the mailbox and mail out procedures and that of the terminals and ensure that each Driver, Owner Operator (and their drivers) have a mailbox or alternative method of receiving communication where mailboxes are not available
Engage in other projects and responsibilities as necessary and as assigned

Required Skills and Experience:

34 years of administrative experience in a fastpaced office environment
2 years of experience in a service related industry
Excellent customer service skills
Excellent oral and written communication skills
Excellent interpersonal skills
Strong multitasking and organizational skills
Strong attention to detail
Strong problemsolving abilities
Works well in an extremely fast paced environment

Excellent PC skills

Windows, MS Office Suite, Internet
Diploma in Business Administration or related area of studies would be an asset
Knowledge of the Transportation Industry considered an asset
Experience using Workday would be an asset

Why Bison:

Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
Dispersed work environments that promote a healthy worklife balance
Meaningful and impactful work and projects with an essential service provider
Join our engaging Wellness Program & extracurricular sports teams

About Bison:

Celebrating over 50 years in Business
Named as Canada's 10 Most Admired Corporate Cultures
Active in giving back through Corporate Social Responsibility and Charitable Giving
Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.