Security Renewal Representative - Calgary, Alberta

Job summary

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe You will have the opportunity to develop yourself through meaningful work projects and learning opportunities We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away

Responsibilities

• Adhere to current Johnson Controls policies procedures products programs and services
• Manage all retention activities within an assigned service agreement customer base of $3M-$5M
• Responsible for retention customer satisfaction and growth within the customer base
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account e.g. key decision-makers equipment service contract history etc.
• Interface effectively with district operations to deliver and improve service delivery
• Determine customer needs and develop sales strategies to meet those objectives
• Monitor contract expiration dates and proactively engage stakeholders to initiate renewal discussions
• Identify opportunities to optimize contract terms pricing and service levels during renewals
• Work closely with front sales team to address customer needs in terms of upgrades or expansion
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis

Job description