Donor Relations Coordinator - Burlington, Canada - Islamic Relief Canada
Description
Job Title:
Donor Relations Coordinator
Status:1-Year Contract
Positions:3
Location:
Burlington, ON (Hybrid) - Required to come into office 2 days a week
Department:
Donor Relations
Essential Duties and Responsibilities:
_ Donor Retention/ Customer Service_
- Process donors donations, refunds accurately and efficiently, adhering to established procedures and timelines.
- Strive to meet or exceed individual and team performance metrics, including response time and donor satisfaction ratings
- Collaborate with internal teams, such as Finance, Technical Support, and Fundraising, to respond to donors' inquiries and requests, provide timely resolutions, and ensure a seamless donor experience.
- Contribute to various campaigns through processing donations on different platforms
_ Orphan Sponsorship_
- Assist with the orphan sponsorship program as required
- Respond to donor inquiries about their orphan sponsorship
- Position also includes any ad hoc tasks assigned by the donor relations manager.
Qualifications and Requirements:
- 12 years of experience related to customer service and data management
- Post-Secondary Education; University degree preferred
- Proficiency in MS Excel is an asset
- Proficiency with Gmail and select addons (mail merge)
- Proficient (oral and written) in English and French (preferably)
- Is able to prioritize and reprioritize to meet donor needs, stay organized and meet deadlines as set
- Strong problemsolving and criticalthinking skills to assess donors' needs and provide effective solutions.
- Patience, empathy, and a donorcentric mindset to handle challenging or upset donors with professionalism and composure.
- Requires strong attention to detail with the ability to perform tasks with accuracy in the absence of supervision
- Positive attitude, willingness to learn, and a teamoriented approach to collaborate with colleagues and contribute to a positive work environment.
- Manages to balance accuracy and efficiency of work, and meet deadlines while multitasking
- Works well independently and in a team environment with a diverse group of people
- Basic mathematical skills required
- Selfmotivated, takes initiative and has the ability to follow instructions
- Experience with Raiser's Edge is an asset; ability to learn new databases quickly
- Must be eligible to work in Canada
- Available to work flexible hours, additional as required
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