Bilingual Customer Service Agent - Waterdown, Canada - Stryker

Stryker
Stryker
Verified Company
Waterdown, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Why customer service at Stryker?:


Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Stryker is also consistently listed as a 'Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)


Shift:
Day Shift, Monday - Friday 9:30 AM - 6:00 PM ET**
Work Location: Remote, Canada**Come join Stryker, Fortune Magazine's #1 Best Workplace in Manufacturing 5 years in a row

At Stryker, our teams work with products that are improving and saving people's lives.

Our diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products help people lead more active and satisfying lives.


Who We Want:


Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.


Dedicated achievers. People who thrive in a fast-paced environment and are driven to complete projects that meet regulations and expectations.


Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.


What You Will Do:


The Customer Service Agent (Bilingual) is required to represent the company in a positive, proficient, and professional manner in all dealings with external and internal customers.

The employee will follow Stryker processes and policies while providing a level of service that exceeds our customer expectations. This individual must serve as a contributing member of the Customer Service team while championing Stryker's Mission and values.

  • Proactively collaborate with internal teams/departments to promote a culture of inclusiveness and cooperation
  • Utilize resourcefulness and critical thinking skills to research and resolve order and invoice discrepancies
  • Employ excellent time management, prioritization, and organizational skills to follow up with customers on all outstanding issues within expected timelines
  • Record customer experience feedback, as well as analyze root cause to identify trends and improve service provided to customers
  • Provide backup coverage for receptionist as required, ensuring all switchboard and reception tasks are handled efficiently and effectively
  • Actively manage open sales orders to ensure timely shipments/accurate sales/proactive communication to customers
  • Handle Administrative/Reporting Tasks
  • Participate in the development and implementation of continuous improvements within the department

What You Need:


  • Required:_
  • Post-Secondary Education
  • Bilingualism (Fluent in both French and English to include writing and speaking)
  • Preferred:_
  • Experience in the medical field
  • Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered._

About Stryker:


Stryker is one of the world's leading medical technology companies and, together with our customers, is driven to make healthcare better.


The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes.

Alongside its customers around the world, Stryker impacts more than 100 million patients annually.
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