Remote Customer Service Agent - L'Assomption, Canada - National Bank of Canada

National Bank of Canada

Verified Company

L'Assomption, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Primary Locations:

L'Assomption, Quebec**:

Attendance:

Remote**:

Employee Status:

Regular**:

Schedule:

Full-time**:

A career in customer service at National Bank means having the opportunity to grow and advance in an inclusive and stimulating environment.

Come join one of our teams of call centre agents who
work from home full time to meet our clients' needs.

Your benefits

Salary starting at $21/hour
Two pay raises during the first year to bring your salary up to $23/hour
Evening and weekend premiums may apply
Reimbursement of your studies
Flexible group insurance
Health and wellness program with many benefits
Annual bonus program
Work from home (material provided and installed at our expense)
Preferential banking services
Community Involvement Program
Telemedicine

These benefits are just a few of the many benefits available to you: pension plan, stock purchase plan, employee and family assistance program and virtual sleep clinic.

Your work from home:

While at home, answer calls from clients and be attuned to their needs
Offer customized solutions to their requests
Advise and offer transaction or credit solutions
Refer clients to your colleagues for specialized needs
Support colleagues and share knowledge with them

Your work schedule
You'll be informed of your work schedule 3 weeks in advance. The centre is open Monday to Sunday from 6:00 AM to midnight, we answer to our clients across Canada.

Your training and career development
You'll start with a 7-week online training program. The training program is centred around on-the-job learning on the phone and is supported by a remote trainer-coach.

We encourage our employees' development and offer numerous career opportunities including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

Required skills

High school diploma
Customer service experience
Strong spoken and written French

Privileged skills

Promote the values of partnership, empowerment and agility
Eagerness to develop your skills
Strong spoken and written English for dealing with Englishspeaking clients across Canada.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

Ready to live your ambitions?
LI-Remote

CCSM