Practice Facilitator - Whitecourt, Canada - McLeod River Primary Care Network

Description

The Practice Facilitator plays a crucial role in implementing the Primary Care Transformation initiative by assisting clinic teams with improvement toward the pillars of the patient-centred medical home model.

The role includes working with Primary Care Network (PCN) team members, physicians, and clinic staff to advance their work processes related to patient access, patient attachment, panel management, patient screening, chronic disease management, and care planning.

• Engage and develop relationships with primary health care teams and family physicians
• Facilitate awareness and understanding of the concept of the patientcentred medical home (PMH) and the associated PMH pillars related to teambased care, panel management, preventative care, and enhanced patient access
• Assist clinic teams in identifying roles and developing work processes that improve efficiency and patientcentered care
• Support ongoing team meetings, reinforcing improvement concepts, objectives, and methods
• Assist with the identification and implementation of improvement projects
• Mentor and coach clinic staff to implement projects and/or new/redesigned processes
• Work with physicians and clinic staff to leverage EMR software and other documentation systems to support proactive patient care (i.e., preventive health screening, chronic disease registries and other care interventions)
• Act as a resource to clinics respecting EMR optimization including providing training on advanced features and promoting process standardization and efficiency
• Support clinic teams to gather data and report on process and outcome measures
• Liaise with PCN support team members within the Alberta Medical Association to ensure knowledge of best practices and to attain support as requiredct of this work is optimization of EMR functionality.

• Excellent organizational and time management skills
• Facilitation, problem solving, decision making, and conflict management skills
• Ability to balance multiple competing priorities
• Ability to work independently and as part of a diverse team
• Ability to support change management and transformation initiatives
• Understanding of primary health care delivery organizations (including family physician practices) in Alberta
• Respect for privacy and confidentiality and the ability to reflect these principles in work processes
• Professionalism, diplomacy, and tact in dealing effectively with colleagues and stakeholders
• Ability to develop rapport with physicians and other health providers
• Demonstrates a desire to continuously improve professional skills and organization practices
• Undergraduate degree or a diploma in a related field of study, preferably a health discipline, is preferred. (i.e., LPN, RN, MOA or other allied health professional)
• Valid driver's license with access to a reliable vehicle for travel
• Experience working in primary care or community health preferred
• Previous experience as a coach/mentor and/or facilitator and experience working with family physicians, primary care teams, and/or other primary care practices is preferred
• Advanced training in use of Electronic Medical Records programs (e.g., Telus Med Access, Telus Wolf, Telus PS Suite, Health Quest, etc.)

• Dental care
• Extended health care
• Paid time off
• Vision care

• Day shift
• Monday to Friday
• No weekends