Full Time Thrift Store Supervisor - Tweed, Canada - The Salvation Army

The Salvation Army

Verified Company

Tweed, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

The Thrift Store Supervisor ensures that the Tweed Thrift Store is organized, neat and provides service to customers. In addition, they contribute to the stores success by assisting the Thrift Store Director in executing store operations.

KEY RESPONSIBILITIES:

Operations

Assist the Thrift Store Director in executing store operations
Determine and maintain appropriate stock levels.
Supervise and as well as participate in sorting and tagging merchandise, unloading donations, stocking shelves, and performing cash transactions.
Responsible for assisting and supervising a team of volunteers to ensure standards in sales, meeting sales target, customer service, merchandising, marketing, and public relations are achieved.
In consultation with the Thrift Store Director, develop/plan the store layout to attract customers, including window displays and merchandise displays, decides on instore promotions and auction and advising of any recommendations for new racks, shelving, and signage.
Serve the customers in a courteous and efficient manner by listening to and addressing customer concerns, suggestions and complaints and discussing with the Director as needed.
Ensure accuracy in the completion of all customer transactions.
Prepare sales summaries when required; contribute to meeting store budgets by maintaining customer service standards.
Inventory control: retrieve, sort, price, and discard or recycle any stale or unsaleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
Participate in ensuring the maintenance and cleanliness of the store is up to standard policy including practicing "Tidy Maintenance."

Human Resources

May participate in the recruitment process for staff and volunteers; participate in the regular supervision of staff and volunteers; assist in the completion of regular performance evaluations and appraisals with the Director.
Assist with volunteer orientation and training for all aspects of merchandise handling including receiving, sorting, stocking and check out as well as all aspects of customer service.
Monitor volunteer's performance and report any concerns/questions to the Director.
Prepare volunteer work schedules; plan coverage for vacation/sick days.
Provide corrective feedback to improve volunteer performance; positive feedback (reinforcement) to recognize good performance.
Assist in ensuring that all ongoing mandatory employment requirements are met and maintained i.e., elearning Health and Safety training, Armatus
Abuse Prevention training, background checks etc.

Communication

Communicate any maintenance issues in a timely manner to supervisor.
Communicate regularly with the Director to ensure consistent adherence to Ministry Unit Store Policies/Promotions and for support as needed.
Determine and submit requests regarding instore operational needs and supplies as necessary.

Health and Safety

Assist with and monitor safety practices in compliance with health and safety standards, policies, and procedures, prepare, submit, and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
Asist with ensuring instore safety for staff, volunteers, and customers i.e., snow removal, clear fire exits, no obstacles inside/outside store, spillage, and store cleanliness; ensure property (store) is secure at all times.
Assist in the orientation of volunteers regarding health and safety procedures, Ministry Unit Store Policies/Promotions, etc.
Responsible to report any serious health and safety infractions or problems in accordance with policies to the Director.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.

Perform other position related duties as required.

WORKING CONDITIONS:

This is a permanent fulltime position based on 37.5 hours.
This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching is required; the ability to lift/move 40 pounds.
The incumbent may be exposed to moving objects and angry people.
The incumbent must take the following precautionary measures in addition to health and safety rules and regulations such as universal precautions, i.e., wearing gloves when working with unknown contents.
Work schedule may vary from week to week and will include weekdays and/or Saturdays.
Your supervisor sets the hours of work and work schedule and flexibility in scheduling is required

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

Completion of a postsecondary College Certificate Program in Business/Retail Management or equivalent.
Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE: