Customer Support Specialist - Burnaby, Canada - QAI Laboratories Ltd.

QAI Laboratories Ltd.

Verified Company

Burnaby, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

QAI Job Number:
QAI-BUSSUPP-

111623

JOB TITLE:
Customer Support Specialist
LOCATION: Burnaby (BC, Canada)
CATEGORY: Administration
CLOSING DATE: OPEN UNTIL FILLED
SALARY RANGE: $37,000 - $42,000 per year
BACKGROUND:

Founded in 1994 by a group of experienced certification and testing experts, QAI is an independent third-party testing, inspection, and certification organization that serves the building, technology, and construction industries (among others) with cost-effective solutions through our in-house capabilities/services, and an established world-wide network of qualified affiliates. The QAI name and logo have become well-recognized throughout the Certification world resulting in steady growth of our Certification, Testing, and Inspection business streams.
Join our Team

_Learn, Develop, Grow_

At QAI, you will have the opportunity to put your aptitude, experience, knowledge, and desire to learn to the test. We make a difference in people's lives through the work we do as a topnotch Product Testing, Certification, and Inspection body whilst providing rewarding careers for our employees.

QAI has an exciting career opportunity within the administration department
-
. The
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Customer Support Specialist position will play a key role in supporting QAI's business by providing a positive customer experience to both internal and external clients.-
will be someone who is positive, a self-starter, motivated, a good team player an effective communicator,

Greets customers
Answers phone calls
Cleans office kitchen
Orders office supplies
Maintains building repairments and keeps a record
Arranges shipments
Makes cheque/check deposits daily, as necessary
Created PORs and POs
Creates and Maintains clients' profiles (within 48 hours)
Creates Work Orders and Deposit Invoices (within 48 hours)
Updates and Maintains Backlogs (within 48 hours)
Arranges Special Inspections for Burnaby ELE
Creates label sales invoices and arranges shipment to customers
Maintains label quantities and reorders labels as needed
Conducts label inventory count every 6 months
Acts as liaison between clients, sales, operations, and accounting
Enters/reconciles invoicing from the operations database to the accounting database
Under the guidance of the Operations Manager, issues new client/project numbers before work is started on a new project.
Assists with Sales and Marketing activities
Performs client credit checks and recommends payment terms
Running daytoday activities assigned by the operations manager
Client Support
Assist in the collection of outstanding accounts and receiving of deposits
Works with 3rd party contractors/subcontractors (POs etc.)
Assist in inspection scheduling or booking travel arrangements
Switchboard relief
General scanning and filing work
Other duties as assigned by their manager from time to time 2+ years experience as a Receptionist or Administrative Assistant in a fastpaced office environment
Knowledge of administrative and clerical procedures
Exceptional customer service skills and professional phone manner
Keyboard skills and ability to work with a switchboard
Office Administrative Assistant Training/Certificate an asset
Ability to function as a team player

Key Technical Competence

Possess good communication and organizational skills
Able to multitask with some degree of accuracy and efficiency
Understand the departments or areas in which they are assigned and work to improve the process

APPLYING:

QAI Laboratories offers a comprehensive compensation and benefits package including base salary and bonus/commissions, medical, dental, and other perks. We are committed to the long-term success of our employees.

Interested? Please submit your resume and cover letter toCheck out our other career opportunities on our website careers page:

.Equal Opportunity Employer*

QAI Laboratories is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Note:

No sponsorship is available.