Claims Representative, National Accounts - Markham, Canada - ClaimsPro LP

ClaimsPro LP
ClaimsPro LP
Verified Company
Markham, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Company:
ClaimsPro LP

Claims Representative, National Accounts

Role Summary

You will provide administrative support services in claims creation and demonstrate a superior level of customer service.

This role requires the flexibility to be available between the hours of 8:30am to 5:30pm Monday through Friday, on a monthly rotating schedule.

Other duties as may be required.

Competencies required to succeed

  • Professional demeanor and strong customer service skills
  • Superior communication skills both written and verbal
  • Strong organizational skills with an ability to reprioritize tasks and manage time effectively
  • Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
  • Ability to work well under pressure and maintain composure in a fast paced and changing environment
  • Reliable and punctual
  • Ability to work independently with minimum supervision
  • Ability to use good judgment and hit the ground running

Responsibilities:

Claims Creation

  • Claim setup as per account instructions
  • Claim fully assigned within target timeframe with 95% accuracy
  • Claim is triaged appropriately
Billings and cheque processing

  • Files to be billed within specified time frame, as per account instructions
  • Payments are to be issued accurately and as per account instructions
Providing Assistance to Various Stakeholders

  • Covering Reception's Breaks as required
  • Handling tasks for dedicated teams
  • Proper handling of correspondence for National Account employees and maintaining a catalogue of electronic devices
  • Assisting with scanning project for closed files
  • Completing data integrity updates
  • Assisting with all other requests as directed from supervisor and National Accounts management team
Education, knowledge and experience required

  • Postsecondary education in administration
  • Minimum 3 years' experience in an administrative support role, specifically in the insurance industry.
  • Very strong excel skills
  • Experience working within a dynamic team
  • Previously demonstration ability to execute high attention to detail
  • Demonstrated ability to manage changing priorities and proven organizational skills
  • Demonstrated initiative, behaviours and followup skills.
  • Demonstrated ability to maintain a high level of confidentiality
  • Demonstrated professionalism and work ethic
  • Proven ability to contribute to and work well within a team environment
  • Must have the aptitude and ability to learn as required
  • Intermediate experience with Microsoft Word required. Knowledge of Excel an asset.
Environment/Work Conditions
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