Claims Representative, National Accounts - Markham, Canada - ClaimsPro LP

ClaimsPro LP

Verified Company

Markham, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company:
ClaimsPro LP

Claims Representative, National Accounts

Role Summary

You will provide administrative support services in claims creation and demonstrate a superior level of customer service.

This role requires the flexibility to be available between the hours of 8:30am to 5:30pm Monday through Friday, on a monthly rotating schedule.

Other duties as may be required.

Competencies required to succeed

Professional demeanor and strong customer service skills
Superior communication skills both written and verbal
Strong organizational skills with an ability to reprioritize tasks and manage time effectively
Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
Ability to work well under pressure and maintain composure in a fast paced and changing environment
Reliable and punctual
Ability to work independently with minimum supervision
Ability to use good judgment and hit the ground running

Responsibilities:

Claims Creation

Claim setup as per account instructions
Claim fully assigned within target timeframe with 95% accuracy
Claim is triaged appropriately

Billings and cheque processing

Files to be billed within specified time frame, as per account instructions
Payments are to be issued accurately and as per account instructions

Providing Assistance to Various Stakeholders

Covering Reception's Breaks as required
Handling tasks for dedicated teams
Proper handling of correspondence for National Account employees and maintaining a catalogue of electronic devices
Assisting with scanning project for closed files
Completing data integrity updates
Assisting with all other requests as directed from supervisor and National Accounts management team

Education, knowledge and experience required

Postsecondary education in administration
Minimum 3 years' experience in an administrative support role, specifically in the insurance industry.
Very strong excel skills
Experience working within a dynamic team
Previously demonstration ability to execute high attention to detail
Demonstrated ability to manage changing priorities and proven organizational skills
Demonstrated initiative, behaviours and followup skills.
Demonstrated ability to maintain a high level of confidentiality
Demonstrated professionalism and work ethic
Proven ability to contribute to and work well within a team environment
Must have the aptitude and ability to learn as required
Intermediate experience with Microsoft Word required. Knowledge of Excel an asset.

Environment/Work Conditions