Flutter Buys Thrift Store Manager - Kamloops, Canada - Kamloops Hospice Association

Description

JOB POSTING

Position:
Flutter Buys Store Manager

At Kamloops Hospice Association our mission is to enhance the quality of life of persons and their families facing death and bereavement through skilled and compassionate physical, emotional, and spiritual care in the setting of the individual's choice.

We serve with Honesty, Empathy, Accountability, Respectfulness and Tenderness.


Term of Employment:
Permanent, full-time


Hours of Employment: 36-40 Hours per week


Application Closing Date:
July 18, 2023


Key Purpose:

• Responsible for management of Flutter Buys Thrift Store.
• Accountable for creating and following an annual business plan.
• Ensure standards for quality, customer service and health and safety are met.
• Responsible for identifying sales targets and supporting the store in meeting those targets.
• Ensure all HR and safety policies are relevant and adhered to.
• Recruitment and training of staff and volunteers.
• Sales Administration.
• Marketing

Key Responsibilities:


Strategic

• Create and follow an annual business plan for the store.
• Report monthly on sales, inventory and KPI's.
• Ensure business growth by managing annual marketing and sales plan.

Human Resources

• Oversee recruitment, training, and performance management of staff and volunteers.
• Provide mentorship and support, coaching and advising staff and volunteers on operational procedures and standards of practice.
• Prepare and complete staff performance reviews.
• Develop goals and targets for staff. Devise strategies for communication, implementation and measuring successes.

Merchandising/Processing

• Responsible for an efficient and timely method of processing incoming inventory to ensure retail area is well stocked.
• Ensure visual merchandising standards are achieved when products are displayed.
• Maintain the appearance of the sales floor and receiving areas, ensuring safety compliance and store cleanliness.
• Ensures organization and maintenance of receiving area, including packing and storing of seasonal goods, clothing and overstock.

Customer Service

• Develop and implement a customer service strategy that promotes the values of Kamloops Hospice Association.
• Model expected customer service behavior and provide support with customers as needed.
• Provide technical support to the cashier, ensuring transactions are completed in accordance with proper cash handling procedures.
• Respond to customer concerns.

Marketing

• Create and follow a marketing plan.
• Actively research new and innovative ideas to market the thrift store and inventory.
• Create and maintain community partnerships to encourage the donation of goods.
• Promote current and upcoming sales and fundraising events.

Health & Safety

• Ensure that all areas are safe, fire exits, and emergency extinguishing equipment are clear, accessible, and marked.
• Lead monthly safety meetings and follow up on any deficiencies in a timely manner.

Scheduling

• Maintain and update the volunteer database as needed.
• Create schedules for staff and volunteers.

Sale Administration

• Ensure daily sales are balanced by the following day.
• Ensure safe float counts are done daily.
• Ensure reports are generated as directed by finance.
• Create weekly deposit.

Position Requirements:

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Organizational Skills. Be able to identify, prioritize and implement daily operational needs and procedures.
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IT and Social Media skills. Competent in Windows, Office and other common office software. Familiar with social media and analytics.
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Teamwork. Facilitate teamwork between staff, volunteers and management. Set a positive example of inclusivity and support.
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Leadership. Advise, coach, delegate and support staff and volunteers to work confidently and effectively while modeling KHA values.
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Communication. Models and fosters appropriate communication and encourages problem solving. Be able to build rapport with people and foster positive relationships. Comfortable and capable of communicating in a professional manner and promotes a professional relationship with donors, service providers and community partners.
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Customer Service. Considers the impacts of actions and business decisions on the customer.
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Integrity. Builds trust and understanding. Provides open and honest feedback when necessary.
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Continuous Development. Seeks educational opportunities for continuous learning.
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Detail Oriented. Can identify potential issues and look for solutions to resolve them.

• Reviews, understands, and applies information from collected data.

Qualifications

• Valid drivers license, access to vehicle.
• Retail Management Experience Required

**Please note that this position is a unique retail position. There is no evenings and the store is closed over the Christmas holidays There is flexibility to the schedule as well.


Salary:
From $26.00 per hour


Benefits:

• Dental care
• Ex