Service Centre Clerk Fls - Winnipeg, Canada - Manitoba Public Insurance

Manitoba Public Insurance

Verified Company

Winnipeg, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

As the Service Centre Clerk, you will perform a variety of clerical and administrative duties of moderate complexity to ensure effective office operations, in accordance with established service standards, procedures and business rules.

En tant que commis au centre de services, vous effectuerez diverses tâches de bureau et administratives de complexité modérée afin d'assurer des opérations de bureau efficaces, conformément aux normes de service, procédures et règles opérationnelles établies.

Responsibilities:

Greet customers and provides courteous and professional first point of contact.
Perform garage triage duties, checking in customers for scheduled appointments.
Coordinate vehicle traffic for estimating and driver testing appointments.
Triage customer enquiries within level of authority and escalates issues or concerns to the appropriate resource.
Assist customers in accordance with office processes, in person or on the phone.
Receive customer or vendor calls and messages as required.
Perform routine tasks in accordance with departmental procedures.
Perform financial transactions, as required.
Print Knowledge Test and Driver Testing schedules for the next business day.
Prepare, distribute and file correspondence.
Receive, sort, stamp, scan and distribute incoming documents.
Operate standard office equipment.
Accueill les clients et fournit un premier point de contact courtois et professionnel.
Effect des tâches de triage de garage, en enregistrant les clients pour les rendezvous planifiés.
Coordo le trafic des véhicules pour l'estimation et les tests des rendezvous des conducteurs.
Tri les demandes de renseignements des clients au sein du niveau d'autorité et transmet les problèmes ou les préoccupations à la ressource appropriée.
Aid les clients conformément aux processus de bureau, en personne ou au téléphone.
Reç des appels et des messages client ou fournisseur au besoin.
Effectu des tâches courantes conformément aux procédures ministérielles.
Effectu les transactions financières, au besoin.
Imprim les programmes de test de connaissances et de test de pilotes pour le jour ouvrable suivant.
Prepare, distribue et classe la correspondance.
Reçoit, trie, estampe, analyse et distribue les documents entrants.
Util du matériel de bureau standard.

Qualifications:

High school diploma or equivalent.
One year of experience in an office and/or customer service environment.
Diplôme d'études secondaires ou l'équivalent.
Une année d'expérience dans un environnement de bureau ou de service à la clientèle.

Employee Benefits:

Health benefits
We offer a comprehensive health benefits program that includes:

flexible health, dental and vision plans

- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

Financial security
In an effort to support financial security, we offer:

registered pension plan

- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

Wellness
We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture

This includes:
- vacation entitlement
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

Diversity and inclusion
Manitoba Public Insurance believes that diversity and inclusion strengthens us.

We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition
It's important to recognize our employees for their contributions.

Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development
We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.