Specialist Change Management - Montréal, Canada - Canadian National Railway

Canadian National Railway

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At CN, we work together to move our company—and North America—forward.

Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion.

From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks.

You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM.

The careers we offer are meaningful because the work we do matters. Join us

Job Summary

The role of Change Management Specialist is to plan, develop and execute change management activities for CN's Transportation & Network Operations organization supporting various I&T projects.

The Change Management Specialist will report to the PMO/Portfolio manager and will play a key role in keeping all the stakeholder groups engaged throughout the various releases of different programs.

Main Responsibilities

Stakeholder Engagement and Change Preparation

Engage stakeholders at all levels of the organization (Executive, I&T, end users within management and unionized groups)
Identify impacted stakeholders and conduct impact assessments
Contribute to the continuous refinement of the adoption strategy and plan, in line with identified adoption risks
Create risk mitigation tactics to minimize resistance
Manage change network groups (Change Champions and Super Users)
Liaise with other key groups at CN and externally (Support, business units and different functions such as Finance, Procurement and Supply Chain Management, etc.)
Proactively identify people risks to enable successful change adoption and work collaboratively to develop and implement mitigation tactics

Training & Performance Support

Collaborate with Learning and Development Specialist to conduct training needs assessment
Support in the development of relevant training material for impacted stakeholders (job aids, presentations, system simulations, etc.)
Conduct training sessions and gather participants' feedback on training opportunities
Ensure all the communication & engagement activities align with the training strategy

Communications

Support leadership engagement activities
Develop strategic communication plans to support client groups
Draft communications and oversee review cycles and approvals
Ensure the communication plan is up to date
Distribute communications to internal audiences

Adoption

Work with program teams and change network to regularly assess stakeholder readiness, measure adoption and propose mitigation plans when necessary
Based on readiness and adoption results, propose change management mitigation tactics that would support the program objectives

Requirements:

Experience

Minimum 5 years experience leading change management activities within a complex program/project
Familiar with project management approaches, tools, and phases of the project lifecycle
Ability to build, manage and facilitate the execution of change management plans to support the people side of business transformations.
Experience in implementing people, process, and technology changes across the organization, working in partnership with business functions and leadership.
Strong analytic and decisionmaking abilities
Proven ability to partner cross functionally and lead/collaborate through influence
Capacity to summarize complex data and visualize it in easytounderstand formats
Experience working in a unionized environment*.
Any designation for these above would be considered as an asset.

Education/Certification/Designation

Bachelor's Degree in Organizational Behaviour, Management, Human Resources (HR) or similar field
Change Management Certification (PROSCI)

Competencies

Demonstrates agility and drives change
Works independently with little supervision
Knows the business and stays current on industry needs
Sets direction and inspires others
Communicates with impact
Delegates and empowers others to create accountability
Collaborates with others and shares information
Demonstrates active listening
Solves problems to create value

Technical Skills/Knowledge

Advanced proficiency in Microsoft Office 365 (Power Point, Excel, Access, etc.)
Basic knowledge of software development methodology and release processes
Knowledge of ITSM and ITIL service management framework
Knowledge of Agile release processes
Fluently bilingual both written and verbal (English, French)
Solid understanding of the logistics and transportation industry
Any knowledge for any of the above would be considered as an asset

About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources,