Manager, Practice Enablement - Vancouver, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Job Summary

What is the opportunity?

RBC PH&N Investment Counsel ("RBC PH&N IC") is one of Canada's leading boutique investment counselling firms with investment professionals nationwide acting exclusively for high-net-worth clients and small business owners.

We provide clients with discretionary investment management and privileged access to the expertise of our RBC Wealth Management Services team which includes highly accredited lawyers, accountants, and financial planning specialists.

As Manager, Practice Enablement, your role is to enable Philips, Hager & North Investment Counsel (PH&N IC) support staff and field teams to deliver an exceptional client experience.

You will be responsible for effectively managing the support staff that help Investment Counsellors with their interactions with clients, as well as address any operational issues they encounter; this will be conducted by either liaising with Wealth Management Operations or driving innovative and effective operations and client practices that align to the latest/greatest thought leadership and insight.

What will you do?

Support the investment counsellors and their businesses in ensuring outstanding risk alerts and missing documents are actioned by teams.
Help staff resolve operational issues that arise through their work, remove barriers for staff in their interactions with CWM Operations and provide appropriate escalation support for issues that require executive visibility
Accountable for sharing/contributing best practices across their entire team to drive effective operations, and leading change in their offices for any head office change initiatives and efforts
Handling talent acquisition requests and onboarding by executing the procedural aspects of managing teams as well as ensuring effective onboarding experiences for staff
Develop career goals/plans for staff, actively understand staff workload, identify learning and development opportunities, and coach staff to high performance levels
Resolve teaming issues and drive effective working relationships within Investment Counsellor teams
Participate in the regular performance management cycle, working closely with Investment Counsellors to understand staff performance, manage low performance through coaching and effective leadership
Create an environment of employee engagement and effectiveness; also develop a talent pipeline by understanding capacity requirements and availability across staff and allocating resources effectively, as well as any potential succession plans

What do you need to succeed?

Must Have

Experience in a financial services leadership capacity with strong communication skills, both spoken and written
Demonstrated experience managing and developing people, leading large teams, and leading by motivating
Strong conflict resolution skills and ability to deal with ambiguity, organization and time management skills, attention to detail and strong communication skills
Experience in assisting wealth management teams and client facing roles
Experience leading and dealing effectively with change management

Nice to Have

Investment designation such as CIM or CFP
University Degree

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Reward Program including bonuses and flexible benefits, competitive compensation,
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities

This position may be eligible to receive a discretionary/variable incentive payment.

RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

Drives RBC's high-performance culture
Enables collective achievement of our strategic goals
Generates sustainable shareholder returns and above market shareholder value

Job Skills
Coaching Others, Communication, Customer Needs, Customer Service Management, Identifying Sales Opportunities, Interpersonal Relationship Management, Long Term Planning, Negotiation, Performance Management (PM), Sales, Sales Activities, Team Management

Additional Job Details

Address:

VANCOUVER MAIN BRANCH (B), 1055

GEORGIA ST W:

VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2