IT Asset Management Lead - Vaughan, Canada - GFL Environmental

GFL Environmental

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

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Description

The IT Asset Management Lead is responsible for process execution and assurance by initiating and directing all management, support, governance, research, development, innovation and cultural change for GFL.

The scope of this role includes delivering sustainable service consistency, quality and customer satisfaction through a centralized approach to Asset & Configuration.

The role works closely with internal and external (client/vendor) Executives, Leaders and Service Providers to establish an industry leading Asset & Configuration practice.

Success in this role will bring business value and strategic positioning providing a competitive advantage by leading the creation, innovation and delivery of scalable services processes.

Develop, execute and lead an Asset & Configuration strategy to deliver consistent and reliable process management to all internal and external users of IT Enabling Services
Define, design, implement and direct the Asset & Configuration strategy, collaborating with BPO, Executives, Vendors and Clients to ensure the delivery of process performance and improvement
Manage the delivery of key Asset & Configuration processes related mapping, documentation, and presentations to senior management
Provide consultative IT strategy services to GFL for key initiatives
Provide leadership to ensure governance in Asset & Configuration in the enterprise service management strategy

Key Responsibilities:

Ensure Asset & Configuration processes and procedures are communicated and followed by all verticals
Develop and govern the organization's Asset & Configuration process and policies related to enable business efficiency and savings through active participation and compliance reporting
Oversee and manage Asset & Configuration process and execution based on industry best practices to minimize adverse impact on the business
Provide Asset & Configuration leadership related to all activities necessary to detect and analyze issues which may potentially affect service or have impacted service by analysis of data
Work with business relationship management to determine business impacts, conflicts and risk associated with process
Responsible for Asset & Configuration continuous improvement process
Build pragmatic process that enable the business efficiency and savings
Ensure continuous integration of processes within all IT GFL teams
Develop KPI's and key management reports for Asset & Configuration process within scope
Measure and monitor all Asset & Configuration Critical Success Factors (CSF), Key Performance Indicators (KPI) and activity metrics reporting when necessary
Govern the adherence to the Asset & Configuration processes by all IT GFL areas through active participation and compliance reporting
Understand current and future business needs and develop process roadmap as related to change and process management
Own and manage overall communications plans and marketing strategy for Asset & Configuration
Work with all vested stakeholders to ensure that programs developed meet both shortterm and longterm objectives on an individual or group basis
Establish and build healthy working relations and partnerships with service providers, customers, and peers
Key stakeholder in the ongoing development of the toolset supporting the Asset & Configuration processes, providing requirements and future strategy
Ensuring that the individual activities of the process are carried out with regards to agreed quality levels and compliance standards with potential links to Service Level Management
Provide implementation and post implementation support
Assist with the preparation of client presentations concerning project scope, timeline, activities, issues and progress as required

Knowledge, Skills and Competencies:

Graduate degree in Business or Management, Computer Science, Engineering or related discipline with an IT focus
7+ years IT Service management experience, relating to Asset & Configuration
Certifications: ITIL Practitioner; CoBIT, CMMI
Ability to manage an organization with a large staff of highly trained IT professionals
Strong analytical, design and development skills including troubleshooting and integration of IT services
Knowledge of existing and emerging hardware and software technologies and IT architectures
Strong competency in developing efficient and effective solutions to diverse and complex business problems using sound judgement and assertiveness when necessary
Knowledge of best practices to guide teams through issues related to the design, development, and deployment of mission critical information and software systems
Ability to develop and implement IT policies and governance
Able to communicate openly and effectively with senior management, Business Units management, with other IT managers, with staff, and with many diverse constituencies
Able to work decisively under heavy workload considering the criticality,