Experienced customer service rep for e com company
8 hours ago
Job description
Customer Service Specialist (E-Commerce) – Kings of IndigoAbout us
Kings of Indigo is a sustainable denim brand rooted in craftsmanship, transparency, and responsible production. We combine timeless design with circular thinking and a strong commitment to reducing our environmental impact.
We are looking for an experienced Customer Service Specialist to support our online shop and ensure an excellent customer experience aligned with our brand values.
Manage daily customer inquiries via email (and potentially chat)
Support customers with:
Orders & payments
Shipping & delivery tracking
Returns & exchanges
Product information (fit, sizing, materials, care)
Handle return processes and refund coordination
Work inside Shopify and related apps
Monitor and respond within agreed SLAs
Identify recurring issues and proactively suggest improvements
Maintain a professional, friendly, and solution-oriented tone
Requirements
Proven experience in E-Commerce Customer Service (fashion experience preferred)
Strong written English (German or Dutch is a plus)
Experience with:
Shopify
Structured and detail-oriented working style
Ability to handle tickets per day efficiently
Customer-first mindset with a calm and empathetic approach
Interest in sustainable fashion is a strong plus
Scope
Part-time / flexible hours
Remote position
Long-term collaboration preferred
Estimated workload:
approx. 15 hours per week
What we value
Clear communication
Reliability & ownership
Solution-driven thinking
Alignment with sustainability values
If you have experience in fashion e-commerce and enjoy delivering thoughtful, high-quality customer support, we'd love to hear from you.
Mandatory skills:
Email Communication, Customer Service, Customer Support, Customer Satisfaction, Fashion & Beauty, English, German, Dutch, Business with 10-99 Employees
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