Experienced customer service rep for e com company

Only for registered members Canada

8 hours ago

Default job background
$8 - $15 (USD) per hour
Customer Service Specialist (E-Commerce) – Kings of Indigo · About us · Kings of Indigo is a sustainable denim brand rooted in craftsmanship, transparency, and responsible production. We combine timeless design with circular thinking and a strong commitment to reducing our enviro ...
Job description
Customer Service Specialist (E-Commerce) – Kings of Indigo

About us
Kings of Indigo is a sustainable denim brand rooted in craftsmanship, transparency, and responsible production. We combine timeless design with circular thinking and a strong commitment to reducing our environmental impact.


We are looking for an experienced Customer Service Specialist to support our online shop and ensure an excellent customer experience aligned with our brand values.

Responsibilities

Manage daily customer inquiries via email (and potentially chat)


Support customers with:
Orders & payments

Shipping & delivery tracking

Returns & exchanges

Product information (fit, sizing, materials, care)

Handle return processes and refund coordination

Work inside Shopify and related apps

Monitor and respond within agreed SLAs

Identify recurring issues and proactively suggest improvements

Maintain a professional, friendly, and solution-oriented tone

Requirements

Proven experience in E-Commerce Customer Service (fashion experience preferred)

Strong written English (German or Dutch is a plus)


Experience with:
Shopify

Structured and detail-oriented working style

Ability to handle tickets per day efficiently

Customer-first mindset with a calm and empathetic approach

Interest in sustainable fashion is a strong plus

Scope

Part-time / flexible hours

Remote position

Long-term collaboration preferred

Estimated workload:
approx. 15 hours per week

What we value

Clear communication

Reliability & ownership

Solution-driven thinking

Alignment with sustainability values


If you have experience in fashion e-commerce and enjoy delivering thoughtful, high-quality customer support, we'd love to hear from you.

Contract duration of more than 6 months. with 30 hours per week.

Mandatory skills:
Email Communication, Customer Service, Customer Support, Customer Satisfaction, Fashion & Beauty, English, German, Dutch, Business with 10-99 Employees


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