Collections Analyst - Toronto, Canada - Shaw Communications

Shaw Communications

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A little about us

What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences.

Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we're brighter together, and we believe it's the diverse mix of brilliant people here that really makes us shine.

When you join our team, you'll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package.

We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
Shaw Communications has an exciting 12-month temporary opportunity as a Collections Analyst.

Reporting to the Supervisor, Collections, the Collections Analyst is responsible for managing the performance of our third-party collections vendors, acting as a liaison for the assigned vendors and other stakeholders.

As a Collections Analyst you will document and analyze all collections related business processes, leveraging appropriate methodologies to drive operational effectiveness.

You will independently analyze, visualize, and communicate data trends, whilst identifying issues and opportunities for enhancement.

This 12 month temporary assignment is an opportunity to leverage your knowledge and experience while building a foundation for an exciting and rewarding career
A typical day

Coordinating and managing the performance of thirdparty collections vendors
Liaise with assigned vendors as well as internal and external stakeholders
Leveraging collections and business data for analysis and Interpretation
Facilitate presentations and communicate to tell the story within the data to different stakeholder groups
Utilize bestpractices when developing SQL to access data housed within large databases such as Snowflake, and EDW
Familiar with Business Process Methodology Documentation and best practices
Prioritize and meet deadlines while managing multiple collectionsrelated tasks and projects
Successfully resolve issues, diagnose business problems, plan, document and deliver solutions in a timely manner

Your skills/experience
1-3 years of consumer risk experience is preferred

Demonstrated competency in data analysis
Experience with business process improvement methodologies (Lean Six Sigma, BPMN 2.0)
Experience developing SQL to access data within large databases including Snowflake, EDW
Highly proficient in Microsoft Suite of Products: Excel, PowerPoint, Word, Outlook
Problemsolving, curiosity and strong critical thinking skills required
Strong business acumen to enable swift execution of business objectives and goals
Diligent and agile while working efficiently in a fastpaced, startup environment
Willingness to quickly upskill on new knowledge and processes
Telecommunications industry experience is an asset

Other details