Administrator, Fund Administration - Toronto, Canada - Royal Bank of Canada

Royal Bank of Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Job Summary

What is the opportunity?

Fund Administration is a team of administrators responsible for the timely acceptance, validation and preparation of client instructions before delivery to the Cash Processing Teams for execution.

In this role, you will work proactively and collaboratively with other business units and client-facing teams to ensure delivery of positive, client-centric outcomes.

Your responsibility includes servicing an assigned group of accounts in accordance with desk operating procedures and in some cases, utilizing various tools to generate cash instructions.

In addition, you will provide assistance to Client Representatives in term of investigation of issues or queries relating to the processing of transactions and/or instructions by Fund Administration and ensure that risk mitigation requirements are met by following related RBC Investor Services (RBCIS) policies and procedures

What will you do?

Ensure timely and accurate acceptance, validation and preparation of client instructions before delivering to Cash Processing Teams
Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place
Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation
Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution
Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross training on accounts and bespoke processes
Support restructures of client accounts, new and lost business as required with respect to funding and instruction clarity
Share knowledge with team members to assist in the resolution of more complex problems
Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables

What do you need to succeed?

Must-have

Strong working knowledge/experience in the financial services industry, specifically in funds and custody
Demonstrated ability to work successfully in a fastpaced, high stress environment
Strong in client service skills
Knowledge of Canadian fund regulation
Ability to communicate effectively with stakeholders
Solid organizational and time management skills
Proficiency in MS Office including experience using Excel macros

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
Opportunity to obtain handson experience throughout your role
Working with an exciting, closeknit, supportive & dynamic group
Opportunity to collaborate with other business segments within the bank
Excellent career development and progression opportunities
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation

Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

RBC CENTRE, 155

WELLINGTON ST W:

TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion
and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth.

We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work.

We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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