Senior Implementation Lead - Fairview - Goodstack

Description

Senior Implementation Lead / Project Manager (North America)

Goodstack is a Series A social impact startup backed by General Catalyst, the same investors behind Stripe and Airbnb. We build technology that enables global enterprises to give, volunteer, and fund with confidence. In 2025 alone, we facilitated $5 billion in donations to good causes and have partners including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian, and Twilio.

Responsibilities

• Lead new client implementations from kickoff to launch, coordinating cross‑functional teams and ensuring on‑time, fully configured go‑live.
• Partner with Solutions Consulting, Solutions Engineering, Product, and Client Success to define scope, success criteria, and project plans.
• Build and manage structured implementation plans with clear milestones, ownership, dependencies, and deadlines.
• Serve as the primary client contact during implementation, managing expectations, surfacing risks, and ensuring constant communication.
• Coordinate cross‑functional workstreams (technical, product, data, comms) to keep everything on track.
• Track progress through key metrics (timelines, resourcing, client satisfaction, risk logs).
• Ensure a seamless transition to the post‑live team, handing over documentation, training, and support context.
• Capture insights from implementations to inform process improvements and product enhancements.
• Continually improve Goodstack's delivery methodology and playbooks to drive faster time‑to‑live and higher adoption.

Success After 6–12 Months

• Led multiple enterprise implementations from kickoff to go‑live with exceptional client feedback.
• Reduced average implementation time through improved planning and proactive risk management.
• Established repeatable delivery frameworks adopted by the broader team.
• Clients consistently describe the Goodstack onboarding experience as "best‑in‑class."
• Trusted by Sales, Product, and CS as the go‑to operator who gets clients live, fast, and happy.

Ideal Candidate

• Clear and concise communicator – keeps stakeholders aligned without overcomplicating.
• Exceptional project and stakeholder lead – drives accountability, pace, and structure across multiple teams.
• Commercially minded – understands how faster go‑lives translate to stronger adoption and revenue.
• Technically fluent – grasps data flows and integrations and can problem‑solve with engineers and product teams.
• Calm under pressure – stays composed, prioritizes well, and makes clear decisions when things get busy.
• Collaborative by default – brings people together, cuts through noise, and gets things done.

Qualification Highlights

• 5+ years in implementation, delivery, or project management within SaaS or enterprise tech.
• Proven record managing full‑lifecycle implementations – from scope through to live.
• Strong stakeholder, communication, and risk/change management skills.
• Experience coordinating internal and client teams across time zones.
• Proficiency in project management tools (Asana, Jira, Notion, HubSpot, G‑suite, etc.) and frameworks (Agile/Waterfall hybrid).
• Confident managing both operational and technical workstreams.
• Experience in fast‑paced, high‑growth environments where processes evolve rapidly.

Bonus Experience

• CSR, ESG, or social‑impact technology.
• Enterprise clients like Microsoft, Airbnb, or TikTok.
• Certifications (PMP, PRINCE2, Agile/Scrum).
• Experience with APIs or SaaS integrations.
• Building documentation, templates, and process improvements that scale.

Benefits

• Competitive salary and share options.
• Private health insurance.
• $300 annual budget for brightening your day.
• $1,200 annual budget for learning & development.
• Goodstack library access.
• Paid days off to volunteer for non‑profit causes.
• Paid days to attend conferences.
• Birthday day off.
• 25 days annual leave + paid public holidays.
• Paid sick leave.
• Paid wellness leave.
• Flexible working hours.
• WFH budget upon joining.
• Ecologi carbon offsetting.
• And more.

About Goodstack

Since 2017, Goodstack has been at the forefront of creating a future where good is built into everything we do. We empower enterprises and nonprofits alike to integrate positive impact into every action, ensuring both profit and purpose thrive.

Leadership Commitment to Diversity, Equity & Inclusion

We actively welcome applicants from all walks of life, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.