IT Support Specialist - Coquitlam, Canada - Great Canadian Entertainment

Great Canadian Entertainment

Verified Company

Coquitlam, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who we are

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada.

With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms.

Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our
Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our
Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

Position summary:

Under the general direction of the Manager, IT Support Services, this position is responsible for providing 1st-level technical support in prescribed technology areas.

Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities:

Receives and assesses end user IT issues; performs appropriate trouble shooting activities
Resolves IT issues; escalates to appropriate IT resources when necessary
Records investigative, diagnostic and corrective activities for all IT issues within the defined IT toolset
Performs initial assessment of Service Centre requests; delivers and/or forwards to appropriate IT resources
Performs handson corrective activities at operating locations as required
Identifies improvement opportunities; offers recommendations to management
Participates in both maintenance and project activities
Follows IT policies and procedures and maintains working knowledge of utilized technologies
Communicates effectively with all appropriate operational departments
Builds strong working relationships with guests and team members
Ensures compliance with licensing laws, health and safety and other statutory regulations.
Manages other initiatives as required.

Education and Qualification Requirements:

Postsecondary education in IT
Minimum 2 years of experience in IT support and customer service
Ability to exceed internal and external customer expectations through timely, effective and positive serviceoriented communication.
Computer literacy in MS Office and MS Windows
Ability to successfully obtain a Gaming License

What's in it for you?

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
We provide you with the tools and technology needed to delight your clients
You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
Freedom to Innovate: supports new and better ways to be successful
Be your

Authentic Self:
environment that values diversity as a source of strength

Variable Pay Program: performancebased incentives to share in our success
This isn't your typical "corporate" job. We work hard and we have fun
The only thing we don't play games your career_

The Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.

We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Thank you for your interest in Great Canadian Entertainment

Job Types:
Full-time, Permanent

Benefits:

Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Onsite parking
Paid time off
RRSP match
Vision care

Schedule:

8 hour shift
Day shift
Evening shift
Morning shift
Weekend availability

Supplemental pay types:

Bonus pay

Ability to commute/relocate:

COQUITLAM, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have extensive knowledge of Microsoft Office 2007 to O365; as well as Windows 7, Windows 8, Windows 10, XP and Vista?
What is your salary expectation for this role?
Do you have two to five years of handson experience working in an enduser desktop support role or computer operations?

Willingness to travel: