- Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
- Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
- Handle written correspondence received from and sent to customers in a timely manner.
- Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
- Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner.
- Provide customer feedback to the Branch Manager in a timely fashion.
- Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
- Keep management informed of local competition and market conditions.
- Track stock out items and recommend new stock items.
- Deal with product related problems such as defective products, the return of products and warranty situations.
- Other duties may be assigned as needed.
- Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
- Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada's customers.
- One to three years of related sales experience considered an asset.
- Must exhibit excellent time management and organizational skills.
- Possess strong relationship building skills to cultivate and develop customer loyalty.
- Ability to work with all levels of employees and management, both internally and externally.
- Strong customer service and troubleshooting skills.
- Exceptional conflict resolution, negotiation and objection handling skills.
- Basic mathematical skills.
- Excellent spoken and written communication skills.
- Must demonstrate honesty and integrity.
- Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
- Willingness to go the extra mile.
- Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.
- Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
- Service Awards Program
- Scholarship Program for Employee's Children
- Home and Auto Group Insurance Rates
- No Evening or Weekend Shifts
-
Inside Sales
Found in: Jooble CA O C2 - 3 days ago
Graybar Canada Limited Charlottetown, PE, CanadaGraybar Canada is looking for peoplewith a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. · Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, autom ...
-
CSR - Inside Sales
Found in: Jooble CA O C2 - 3 days ago
Graybar Canada Limited Charlottetown, PE, CanadaGraybar Canada is looking for peoplewith a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada. · Graybar Canada – a division of Graybar Electric US – is a leader in the distribution of high quality electrical, autom ...
-
Inside Sales HVAC
Found in: Talent CA C2 - 5 days ago
Kerr Controls Charlottetown, CanadaWe want YOU to join our growing team · Kerr Controls Limited is a leading distributor of Heating, Ventilation, Air Conditioning, equipment and supplies. As a family-owned business, Kerr strives to provide value and caring service to its customers, while fostering a fun, positive, ...
Inside Sales - Charlottetown, Canada - Graybar
Description
Summary:
The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.
Major Responsibilities:
Preferred Skills & Experience:
Graybar Canada offers a competitive compensation and benefits package including: