Technical Support Specialist - Vancouver, Canada - Fraser Academy

Fraser Academy
Fraser Academy
Verified Company
Vancouver, Canada

4 weeks ago

Sophia Lee

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Sophia Lee

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Description

About Fraser Academy:

Fraser Academy (FA) is an independent school in Kitsilano, Vancouver, BC serving students in Gr. 1-12 with dyslexia and language-based learning differences through day and outreach programs. We serve a gap in the system where approximately 20% of the student population is under-served by mainstream education. The ripple impact of our programming also adds great social value.

While our student population has skills and strengths which are in demand in the 21st century, it can also be vulnerable to mental health, substance abuse, higher drop-out rates, and other risks when not supported.


Start Date:
Immediately


Position Type:
Permanent, Full-Time


Reports to:
IT & Systems Administrator


Job Summary


As a member of the Information Technology team, you will play an important role in supporting staff, students, and parents with technical support.

You will work with a collaborative, dynamic team of professionals and staff who are passionate about the implementation and delivery of a system that meets the needs of all users.

This role requires someone with a professional demeanor, is comfortable under pressure, and able to emphasize with users when they experience technical difficulties.

Communication and patience are key as you will be responsible for guiding end users through a troubleshooting process to solve problems.

You must be friendly and communicate clearly. This role reports to the IT & Systems Administrator.


Opportunities

  • Belong to and collaborate with a team of dedicated professionals
  • Continue professional growth and learning through a variety of development opportunities
  • Work with a wide variety of hardware and software solutions to deliver our services

Responsibilities

  • Organize and support the use of technology for classroom assessments
  • Maintain tickets and documentation as they relate to information technology
  • Assist in the imaging, deployment, and maintenance of computers and printers
  • Assist in the management of user accounts
  • Prepare and deploy new hardware to staff and students
  • Complete routine maintenance of equipment as required

Competencies

  • Be detail oriented with focus on efficient troubleshooting
  • Ability to multitask; work on multiple service tickets simultaneously
  • Ability to work independently and as a team
  • Strong communication and interpersonal skills
  • Passion for continuous improvement

Requirements:


  • Diploma IT Systems or a relevant field
  • Hands on knowledge of technologies including: Microsoft Windows & Server, Apple MacOS and iOS, Google Chrome and Android, Google Workspace, Meraki, Avaya
  • 2+ years of providing technical support is an asset
  • Experience working in a school setting, or youth, is preferred
  • Eligible to work in Canada
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