Hotel Manager - Etobicoke, Canada - JD Residencies

Description

We are currently seeking a dedicated and highly motivated professional to join the JD Residencies team. As the Hotel Manager role, you will work with and develop a team to provide exceptional service and ensuring smooth running of the hotel's day-to-day operations, meeting targeted objectives by optimizing occupancy, conducting new sales and revenue, and ensuring a strong reputation of the hotel and your staff.

Job Responsibilities:

· Trouble-shoot any issues arising in hotel operations

· Plan, implement and manage overall day-to-day hotel operations

· Liaise with contractors and suppliers

· Supervise any maintenance work and renovations

. Safeguard security and compliance, conducting inspections where necessary

· Managing budgets and controlling expenditure

· Conducting and Bringing in new sales, business and clients.

· Tracking hotel revenues, setting sales targets and optimizing profits

· Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies

· Defining the staff rotations and working around holiday absences

· Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression

· Meeting and greeting guests with a warm welcome

· Being attentive to guests' needs and wishes, taking opportunities to optimize the guest experience

· Addressing complaints with a personal touch to restore customer satisfaction

· Keeping a watchful eye on both competitors and technological trends and innovations in hospitality with a view to leveraging any insights to build customer relations

· Managing the hotel's online presence and generating an online buzz through special offers and promotions

· Ensuring all customer enquiries are dealt with in a timely manner and customer-oriented responses are issued for any unsatisfactory reviews

· Pursuing strategic branding endeavors

. Oversee daily rate changes and Revenue Management

· Talent-spotting and recruiting

· Supervise the day-to-day operation of all assigned staff including: shift scheduling for regular and peak/holiday seasons for managing holiday absences, assigning and reviewing of tasks, conduct employee evaluations, onboard and train staff on new and existing processes

· Investing effort in employee engagement and retention in collaboration with HR.

· Manage and track hotel inventory, maintain statistical records Assist team in managing large reservations.

· Ensure safety and adherence to rules and regulations, and compliance to policies and procures.

· Perform front-counter duties such as handling escalations and answering inquiries face-to-face and via telephone in a timely manner

· Monitor online reviews, acknowledge, and investigate any negative feedback on various platforms such as Trip Advisor

Key Qualifications:

· Bachelor's degree or diploma in hospitality, hotel/restaurant management or business management or at least 2 years of recent and relevant experience

· Adept in technology, hospitality market trends, and industry competitors

· Must be well-versed in 3rd party channels such as Expedia, etc.

· Experience in leading a team and/or processes and knowledge of shift scheduling

· Exceptional customer service and communication skills with a strong attention to detail

· Cash handling and basic math skills Experience in concierge or front-desk services highly valued

· Must be fluent in English (written and verbal). Knowledge of other languages is highly valued

· Ability to problem solve and make decisions independently

· Must have the ability to work flexible hours and be available during off days to respond to any guest or employee emergencies

· Must have a hands-on approach

While we thank all applicants for their keen interest, only those selected to move forward in the recruitment process will be contacted. Any information obtained during the recruitment and selection process will be used for employment recruitment only. We are committed to ensuring equity in the recruitment process, and our hiring team is dedicated to welcoming diversity in the recruitment and selection process. If you require accommodation at any point, please make this known when contacted for your application and we will work with you to meet your needs.

Job Types: Full-time, Permanent

Salary: $40,000.00-$60,000.00 per year

Work Location: In person