Host - Halifax, Canada - The Lion's Head Tavern

The Lion's Head Tavern

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Host Job Description
The Host is our Guest Ambassador.

The Host is responsible for welcoming each guest in a friendly, warm, and inviting manner and for the overall experience of each guest.

The Host plays a key role in creating the _vibe_ and an environment where our guests feel relaxed and engaged.

Be yourself, have fun and create a memorable and lasting impression whereby every one of our guests can't wait to come back.

Your passion for the guest experience is the cornerstone of our success.

Role of the Host

Provide a genuinely welcoming and engaging first impression for our guestsBe knowledgeable about all aspects of the restaurant including, but not limited to: store hours, parking availability, current promotions and specials, and store policies and procedures
Be organized and prepared. Understand your next actions to optimize your time and efforts so you have more time for the guests
Discern most suitable service style for guests and seat in the appropriate area. Ex. dining room vs. lounge
Act in a courteous, friendly and professional manner during all interactions with guests
Possess a sincere attitude to be of service to others with a desire to succeed

Duties & Responsibilities

Knowledge of property including property information, amenities, hours of operation and parking availability
Saying Hello and Goodbye to every guest that visits the restaurant
The ability to multitask; greeting, seating, handling incoming calls, saying goodbye to each guest as they leave while following all standards as it pertains to each task
Organizing and confirming reservations by phone prior to arrival to ensure guests' attendance
Optimization of floor plan, placement of reservations and high detail toward guest notes and preferences
Cleanliness of workspace, completion of cleaning schedules, and vigilant ongoing maintenance of reception area.
Handling guest concerns with and without the support of the management team
Providing the highest quality of service at all times in all guest interactions
Cleaning and organizing front entrance, host area, and tables as needed
Relaying all reservation information, including VIP's, including special requests, private parties to Manager, Chef, and servers as needed
Ability to take compliments or complaints with and without support of management
Proper adherence to all cash handling procedures as outlined in company policies
Correct use of POS system, adhering to all company standards and policies
Assist front of FOH team when needed
Knowledge of LIONS HEAD TAVERN including all products, menu's and promotions

Competencies

Collaborative in a team environment, focused on success of the team not individual
Maintain a sense of urgency and momentum
Ability to stay calm under pressure
Presents open and welcoming expression and body language
Works harmoniously and professionally with coworkers and management

Job Requirements

Ability to prioritize and stay organized in a highpaced environment
Professional, poised and polished selfimage
Excellent interpersonal and customer service skills
Problem solving, and guest retention skills
Fluency in English both written and verbal
Ability to work flexible hours including mornings, days, evenings, nights, weekends and holidays
Must be able to carry and lift items weighing 20lbs, must be able to stoop and bend
Must be able to stand and move for extended periods of time to continuously perform essential job functions
Current and valid Serve Right certification